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Problem setting up wireless HP laserjet 1022nw printer

Posted on 2009-04-06
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Last Modified: 2013-12-15
I have a HP laserjet 1022nw printer that I have had for a while at home and am having a problem setting it up.  I am using WinXP.  I've tried to follow the manual, but it still is not being recognized and I can't print to it.  I tried setting it up connected to my PC, then when it was connected to the router, and I've tried deleting the printer and starting over, but have the same problem.  (I lost the CD it came with, but have downloaded the drivers.)  I must be doing something wrong.  Can you tell me what I need to do to fix this or start over - what exactly are the correct steps?  Thanks.
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Question by:NetSue
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11 Comments
 
LVL 93

Expert Comment

by:nobus
ID: 24084973
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Author Comment

by:NetSue
ID: 24089538
No, that doesn't help me at all.  It's also not on a LAN, just 1 PC to the printer at home via wireless.
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Expert Comment

by:nobus
ID: 24094330
what router is it?
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Author Comment

by:NetSue
ID: 24110758
I have a SBC/ATT Ewire HomePort 1000HG DSL modem/router.  I also have an HP Photosmart C72890 that works fine connected wireless.  
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nobus earned 1000 total points
ID: 24113701
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LVL 93

Expert Comment

by:nobus
ID: 24113708
when it was connected to the pc - did it work ok then ?

here the uninstall program :  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00572910&lc=en&dlc=en&cc=us&product=439324&rule=1389&lang=en
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Author Comment

by:NetSue
ID: 24113717
Why would I need an additional Wireless Printing Upgrade Kit?  This printer has wireless built in.  It didn't work when it was connected to the PC or the router during setup.
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LVL 93

Expert Comment

by:nobus
ID: 24113786
please don't use many "why" questions - in most cases they can't be answered, but  :
i did not say to use the kit, i said to use the method.
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Author Comment

by:NetSue
ID: 24118203
OK I'll try the method.  I assumed it required the wireless printing upgrade kit and wouldn't work without it.
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Author Closing Comment

by:NetSue
ID: 31567310
It doesn't work, so I guess it needs the wireless printing upgrade kit after all.  Thanks for your help.
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LVL 93

Expert Comment

by:nobus
ID: 24135457
tx for the feedback - strange though
you can also contact HP in an online chat with this problem
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