I developed some IT Forms for our company that where coded in PHP, CSS and HTML. Basically our end-users go to an internal IT page and fill out the support request and submit. Once the form is submitted it hits my email's inbox. We have grown very rapidly as a company and due to this I have had to hire an addition IT guy.
I am not an expert at PHP but I can alter code and understand the concept. I am looking for a php based (preferred) ticketing system, where email are handled by this standalone web application then assigned ticket numbers and ect. Is there any free products out there like this. We use a product called Kaseya that has this feature, but it is entirely too complex. I am looking fro something free and simple. Doesn't have to look great, but rather just work! I did setup a windows server 2003 box that is running a web server and has php support.