Solved

Laptop screen went dark blue with a square of colored pattern in middle

Posted on 2009-04-06
7
538 Views
Last Modified: 2012-08-14


Hello Experts,

My friend was using my laptop computer and suddenly called me in because the screen went dark blue with an about 3"x3" square in the middle with a pattern of colors in it.

Moving the mouse and hitting Cntrl+Alt+Del had no effect, so I shut down manually, unplugged all UBS devices, removed the battery, counted to 10, put the battery back in, plugged in the power, crossed my fingers and rebooted.

On starting up, there was a window stating that Windows had recovered from a serious error with the following Error signature:
BCCode : 1000007e     BCP1 : C0000005     BCP2 : 806EF134     BCP3 : F78EDC28
BCP4 : F78ED924     OSVer : 5_1_2600     SP : 3_0     Product : 768_1    

Error report Contents
C:\DOCUME~1\LYNNMA~1\LOCALS~1\Temp\WER3309.dir00\Mini040609-01.dmp
C:\DOCUME~1\LYNNMA~1\LOCALS~1\Temp\WER3309.dir00\sysdata.xml

I went to open the error report contents, but there was no WER3309 file in my Temp folder as specified by the file path.

Please inform me the cause of this problem so I can fix it. If you need additional info, I'll do my best to answer.

Thank you in advance for your attention!

pchinelle

Computer info:
Model: Toshiba Satellite M45-S359
OS: XP Home, Version 2, SP3
INtel Pentium M processor 2.00Ghz
1.99 Ghz, 0,99 GB of RAM



0
Comment
Question by:polichinelle
  • 4
  • 3
7 Comments
 
LVL 91

Expert Comment

by:nobus
Comment Utility
post the minidump - rename it to ***.txt
0
 

Author Comment

by:polichinelle
Comment Utility
Hello Nobus:

Here's the minidump as .txt.

Thanks in advance for taking a look!

Lynn
Mini040609-01.txt
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
here what it says :
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.
it can be anything; so try booting into safe mode - if that works, you can suspect a driver problem, and try updating the drivers
you can also run ram and disk tests, to be sure about the basics :
ram : www.memtest.org
disk : http://www.tacktech.com/display.cfm?ttid=287
0
Complete Microsoft Windows PC® & Mac Backup

Backup and recovery solutions to protect all your PCs & Mac– on-premises or in remote locations. Acronis backs up entire PC or Mac with patented reliable disk imaging technology and you will be able to restore workstations to a new, dissimilar hardware in minutes.

 

Author Comment

by:polichinelle
Comment Utility
Hello,

Thank you for your very complete reply.
About booting in safe mode:
After the problem, I rebooted in regular mode and the problem has not reappeared. Since the problem is not currently present, I don't see what difference I will find by re-booting in safe mode.
If the problem is with a driver, would it show up in the device manager?

Thanks,
pchinelle

p.s. For the RAM test, I downloaded the Memtest86+ and I'd rather wait and do that once I'm sure it's not a driver problem. For the Disk test, on the site you sent me to, it stated that Toshiba doesn't currently have a diagnostic tool.

0
 
LVL 91

Accepted Solution

by:
nobus earned 500 total points
Comment Utility
no it would probably not show in DM, but it's always good to check for errors.
you can also update your chipset, and video driver
for disk test, try the hitachi's drive fitness test then
0
 

Author Closing Comment

by:polichinelle
Comment Utility
Thank you, I haven't had the same problem reoccur.
Very best regards.
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
>>  I downloaded the Memtest86+ and I'd rather wait and do that   <<   WHY?  it's harmless, just a bootable floppy or cd to run and test
0

Featured Post

Get up to 2TB FREE CLOUD per backup license!

An exclusive Black Friday offer just for Expert Exchange audience! Buy any of our top-rated backup solutions & get up to 2TB free cloud per system! Perform local & cloud backup in the same step, and restore instantly—anytime, anywhere. Grab this deal now before it disappears!

Join & Write a Comment

If your system is showing symptoms of browser hijacks or 'google search redirects' check out my other article (http://rdsrc.us/u3GP7A) first and run the tool TDSSKiller (http://rdsrc.us/GDBBs4) to get rid of the infection. Once done, and if the …
If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now