Solved

Can several staff share one exchange mailbox?

Posted on 2009-04-07
6
470 Views
Last Modified: 2012-05-06
Hey,

I have a team of 8 call centre sales guys. I need them to all be able to use sales@ as their email addresses rather than personal. They also need have access to the calendar for the sales agents on the road. (currently 3).

They each have their own user account on SBS2003, but by default it says the email address is **name**@ and i just want them all to be sales@

can this be done?
0
Comment
Question by:Wicked-Websites
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 21

Expert Comment

by:suppsaws
ID: 24085027
Hello Wicked-Websites,

you can't make them all sales@ since a user must by uique in AD.
you can create a group sales@ thought, and add all users to it.
SBS management console > add distribution group.
Or you can create an email-enabled public folder sales@

Regards,

suppsaws
0
 
LVL 23

Expert Comment

by:ormerodrutter
ID: 24085683
Another way is to setup different Profiles in Outlook. (Control Panel > Mail > Show Profile).

You can make the SALES@ profile to be the default (so Outlook always opens using this profile) or set it to prompt user which profile Outlook opens. Perhaps the best way is the default to opens with SALES@ profile but add/attach user individual mailbox in Outlook.

Hope this helps.
0
 
LVL 15

Expert Comment

by:abhaigh
ID: 24085711
I would do what ormerodrutter suggests, but rather than having the sales@ mailbox primary, I would have it secondary

But, regardless of which mailbox is primary in the profile, you will still need to assign 'Send As' permissions for that mailbox to whomever is required to have it (personally I would cretae a security group for this purpose as they tend to be easier to manage)

I would not, however, even consider a mail-enabled public folder (I'm not a public folder fan), not when there are other, easier ways, of accomplishing your goal
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 23

Expert Comment

by:ormerodrutter
ID: 24085922
In normal circumstances I would put SALES@ as secondary too but in his question he said "....need them to all be able to use sales@ as their email addresses rather than personal" hence I suggest putting SALES as primary mailbox.
0
 
LVL 15

Expert Comment

by:abhaigh
ID: 24085933
Regardless, they'll all still need full mailbox access and 'Send As' permissions in order to use it
0
 
LVL 5

Accepted Solution

by:
LuvJesus2Day earned 500 total points
ID: 24086864
I would suggest using OWA (Outlook Web Access) to access this sales account. Then I would make folders for them to drag and drop the email into while they are working on it.  That way any replies will go back as Sales@ and the other salesmen (and/or women ;)  ) will know that this sales call is being worked on.
0

Featured Post

Enroll in May's Course of the Month

May’s Course of the Month is now available! Experts Exchange’s Premium Members and Team Accounts have access to a complimentary course each month as part of their membership—an extra way to increase training and boost professional development.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Find out what you should include to make the best professional email signature for your organization.
In-place Upgrading Dirsync to Azure AD Connect
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
how to add IIS SMTP to handle application/Scanner relays into office 365.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question