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Symantec Backup Exec 10d

Posted on 2009-04-07
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Last Modified: 2013-12-01
I just inherited a network.  The first thing I did was change every admin password.  Now my back-ups (with Symantec Backup Exec 10d) are not working.  It's throwing an error: "e000fe29 - Authentication failed on connection to server.  Make sure that the user account has appropriate permissions ad that the password was typed correctly."  I did change the servers password.  But I am logged into the server to do the backup.  Is there another place in Symantec Backup to type user name and password?  I dont know why the software would need a password to access the machine it resides on.  Can you help me?
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Question by:lanrookie
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8 Comments
 
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Expert Comment

by:NPProjects
ID: 24086131
try going into services and manually change the password on any symantec services to your new username and password.

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Author Comment

by:lanrookie
ID: 24086178
I am not sure I know what you mean.  Can you give me a little more specific instruction?
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NPProjects earned 500 total points
ID: 24086312
go to start menu - run - type services.msc - hit enter

scroll down the list and any services you see with symantec on them, right click, hit the second tab and tell it to run under the admin password instead on the one its running under at the moment.
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Expert Comment

by:NPProjects
ID: 24086318
sorry when you right click hit properties...
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Author Comment

by:lanrookie
ID: 24086475
Ok.  I have done that.  I had to change like 5 of them.  And I know it was suing the old password because it was a different length.  But it said the changes would not take affect until I stopped and started the services.  Should I stop and start all these services right now?  And if so should I exit symantic backup exec first?  I think our last admin always left it running.
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Expert Comment

by:NPProjects
ID: 24086531
yeah or do a reboot. whichever
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Author Comment

by:lanrookie
ID: 24086626
Now I have bigger problem.  I shut down the BackupExec program.  And stopped the services as directed.  Now I cannot start the services again.  It just says "The service could no start due to a logon failure."  What now?
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Author Comment

by:lanrookie
ID: 24086813
Can I change the password back to the original to stop the problems?  Or will it just make it worse?
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