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How can I stop logon errors after changin server password

Posted on 2009-04-07
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Last Modified: 2013-12-05
I have changed the password on our server after an admin was let go.  Now I am having trouble with my backups.  I use Symantec Backup Exec.  And the backup failed last night because "Authentication Failed".  So I right clicked and updated the password on all the Backup Exec services.  Then I stopped all services.  Now I cannot start them without getting another logon error.  What can I do?  Should I expect more problems with other services?
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Question by:lanrookie
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11 Comments
 
LVL 11

Expert Comment

by:g000se
ID: 24087011
Hello lanrookie,

Where did you change the password- under Backup Exec Services Manager or Computer Management\ Services\Backup Exec?
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Author Comment

by:lanrookie
ID: 24087149
computer management - there were 5 services to change.  Then I went to open BackUp Exec and it asked me to logon and it failed to logon with the new pw.  Said the services couldnt be started.
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LVL 11

Expert Comment

by:g000se
ID: 24087400
You may have done this already, when you changed the password did you make the change in Active Directroy as well?
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Author Comment

by:lanrookie
ID: 24089467
Nope.  I think I just changed it on the PC.  Should l do that now?  Should I expect other problems as a result of this change?
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Expert Comment

by:g000se
ID: 24089722
Is the account local then or is it a domain account?  If a domain account then you will need to change the password in AD and then the Backup Exec Services.
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Author Comment

by:lanrookie
ID: 24089776
ok ill try this and report back - Thanks!
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LVL 11

Expert Comment

by:g000se
ID: 24089877
Kewl.  :)
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Author Comment

by:lanrookie
ID: 24095851
This did not work.  I changed the password in AD.  I changed the password in each service.  I entered and it accepeted the new password in BackupExec when I restarted it.  Still get the same error:  

"e000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly".

Please help!
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LVL 11

Expert Comment

by:g000se
ID: 24096782
So you made the change in AD to the account used for Backup Exec, then you updated the Backup Exec services with the same password.  Under the BackupExec services- for the user account did you enter, the name of your domain\userrname?

Also, can you log on to the backup server with the backup account with new password?
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Author Comment

by:lanrookie
ID: 24096916
I reset the admin pw back and it works fine now.  
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Accepted Solution

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g000se earned 2000 total points
ID: 24097080
Here is something you may want to consider, next time you change the password for the admin account in AD to be used on the Backup server, try logging on to the Backup server with the admin account and new password.  Change the Backup Exec services to reflect the new password.  Also, check Backup Exec Services Manager\Services Credentials\Service account information- you may to change the password there too.
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