Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 241
  • Last Modified:

How can I stop logon errors after changin server password

I have changed the password on our server after an admin was let go.  Now I am having trouble with my backups.  I use Symantec Backup Exec.  And the backup failed last night because "Authentication Failed".  So I right clicked and updated the password on all the Backup Exec services.  Then I stopped all services.  Now I cannot start them without getting another logon error.  What can I do?  Should I expect more problems with other services?
0
lanrookie
Asked:
lanrookie
  • 6
  • 5
1 Solution
 
g000seCommented:
Hello lanrookie,

Where did you change the password- under Backup Exec Services Manager or Computer Management\ Services\Backup Exec?
0
 
lanrookieAuthor Commented:
computer management - there were 5 services to change.  Then I went to open BackUp Exec and it asked me to logon and it failed to logon with the new pw.  Said the services couldnt be started.
0
 
g000seCommented:
You may have done this already, when you changed the password did you make the change in Active Directroy as well?
0
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
lanrookieAuthor Commented:
Nope.  I think I just changed it on the PC.  Should l do that now?  Should I expect other problems as a result of this change?
0
 
g000seCommented:
Is the account local then or is it a domain account?  If a domain account then you will need to change the password in AD and then the Backup Exec Services.
0
 
lanrookieAuthor Commented:
ok ill try this and report back - Thanks!
0
 
g000seCommented:
Kewl.  :)
0
 
lanrookieAuthor Commented:
This did not work.  I changed the password in AD.  I changed the password in each service.  I entered and it accepeted the new password in BackupExec when I restarted it.  Still get the same error:  

"e000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly".

Please help!
0
 
g000seCommented:
So you made the change in AD to the account used for Backup Exec, then you updated the Backup Exec services with the same password.  Under the BackupExec services- for the user account did you enter, the name of your domain\userrname?

Also, can you log on to the backup server with the backup account with new password?
0
 
lanrookieAuthor Commented:
I reset the admin pw back and it works fine now.  
0
 
g000seCommented:
Here is something you may want to consider, next time you change the password for the admin account in AD to be used on the Backup server, try logging on to the Backup server with the admin account and new password.  Change the Backup Exec services to reflect the new password.  Also, check Backup Exec Services Manager\Services Credentials\Service account information- you may to change the password there too.
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

  • 6
  • 5
Tackle projects and never again get stuck behind a technical roadblock.
Join Now