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Symantec Backup Exec 11D and 12.0 issues

Posted on 2009-04-07
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Last Modified: 2013-12-01
Hello,

I am having some issues with three of my clients servers running Symantec Backup Exec. One server is 11D and the other two are version 12. They are simply SBS domain servers backing up their application data, public folders, etc.

The job is backing up all of the files and folders but when it gets to the very end of the job, it fails with the following error:

e0008821 - Job was recovered as a result of Backup Exec RPC service starting.  No user action is required. For additional information regarding this error refer to link V-79-57344-34849.

We have ensured the servers are fully patched with Windows and Backup Exec updates.

So far in troubleshooting the issue we have:
Installed Backup Exec updates
Re-selected the selection list
Restarted the Backup Exec services
Reset the DCOM permissions (as directed by Symantecs website)

Here is information about each of the servers:

Domain/Workgroup: DENTISTRYINC (domain controller)
Computer Name (ID): 2K3SVR  (87731058)
OS: 2003
Version: Small Business Server R2 Service Pack 2 Build 3790
RAM: 2047MB
CPU: (2) 1995 MHz Intel(R) Xeon(R) CPU 5130 @ 2.00GHz, Model 15 Stepping 6


Domain/Workgroup: DDS (domain controller)
Computer Name (ID): DDS-SERVER  (93449305945867929301915832)
OS: 2003
Version: Small Business Server R2 Service Pack 2 Build 3790
RAM: 4091MB
CPU: (4) 1596 MHz Intel(R) Xeon(R) CPU E5310 @ 1.60GHz, Model 15 Stepping 7


Domain/Workgroup: PORTAGEKNIFE (domain controller)
Computer Name (ID): 2K3SVR  (3017881)
OS: 2003
Version: Small Business Server Service Pack 2 Build 3790
RAM: 2047MB
CPU: (2) 3200 MHz Intel(R) Pentium(R) D CPU 3.20GHz, Model 6 Stepping 4




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Question by:qualityip
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Expert Comment

by:it-hantverkarna
ID: 24096533
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Author Comment

by:qualityip
ID: 24106690
We are using the DAT72 tapes with a capacity of around 45 GB. Our jobs are only between 30-35 GB so that doesn't seem to be the problem.

The one thing I am noticing is if I reboot the server, the backup job will run once successfully. After that one successful backup, it goes back to the failure from the RPC service not starting.
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Expert Comment

by:chhv86c
ID: 24164407
i am having this same issue with multiple 2k3 standard and sbs servers running 11d, 12, and 12.5, if anyone has a fix please let me know
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Author Comment

by:qualityip
ID: 24537779
PLEASE HELP! We have since replaced the SCSI card, the tape drive, reinstalled Backup Exec, and created a new backup job. NOTHING SEEMS TO HELP!
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Accepted Solution

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chhv86c earned 500 total points
ID: 24537878
have you reset the dcom settings to default?
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Author Comment

by:qualityip
ID: 24538179
how would I do that? I tried doing what symantec's website said but I couldnt figure it out because it was so vague.
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