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Outlook Mail Server password dialog keeps appearing Woindows XP

Posted on 2009-04-07
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Last Modified: 2013-11-30
I have a small office network consisting of 3 desktop machines and a Windows server 2003 machine which hosts SQL server.

The machines are connected through an ethernet hub to a broadband router which outwardly connects to the www via the ISP.

Only one of the machines has MS Outlook 2007 configured on it sending receiving email using smtp.
This has been working fine for some time, but lately the machine with outlook on it keeps getting a dialog popup (from I presume outlook) asking for a network password. the details that are filled in on the dialog correspond to the ISP and ISP username.
I keep adding the password and selecting the 'remember password' checkbox, but it pops up again a couple of minutes later. Mail service never seems to be disrupted.

How can I get rid of the pop up? Thanks


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Question by:DavidHannen
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zrobinson earned 2000 total points
ID: 24088389
http://office.microsoft.com/en-us/outlook/HA101513541033.aspx

Good help there, here are some tibits from it.  My guess is cause two, since your password continues to work.

Cause 2  You saved your password but the registry contains incorrect information for the Protected Storage System Provider subkey for the user account.

The Microsoft Knowledge Base article 290684 is available to help you correct this behavior by stepping you through the process of removing your user account information from the Protected Storage System Provider subkey in the Windows Registry and entering your password options again in Outlook.

That should help you out.  If there are any steps in Knowledge Base article 290684 (http://support.microsoft.com/?id=290684) that you don't understand, please post back here.

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Expert Comment

by:zrobinson
ID: 24092588
Hello DavidHannen,

Were you able to try this solution?  
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Author Comment

by:DavidHannen
ID: 24094865
Looks good. Am stuck with other critical work last twelve hours - but will get onto it later this morning. Thanks for your help
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Author Closing Comment

by:DavidHannen
ID: 31567541
Thanks. Simply recreating the user account seems to have resolved the issue.
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