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A Cisco 7941 phone will not pick up or answer with the headset.

Posted on 2009-04-07
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Last Modified: 2012-05-06
I have a Cisco 7941 phone that will not get a dial tone when you pick up the handset.  Is there a setting in the Call Manager that would cause this, or is there a hardware problem and the phone needs to be replaced?
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Question by:wolf2008
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by:dreozz2005
ID: 24089903
Is it handset or headset or both?  If it is both, is the phone successfully registering with Call Manger and getting an IP?  If it is registering OK and you can not get a dial tone on handset or headset, then it is likely the phone.
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by:wolf2008
ID: 24090314
It is only a handset.  It registers OK, and works OK with the speakerphone.  It just won't do anything when you pick up the handset.
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dreozz2005 earned 500 total points
ID: 24090771
If the phone registers as going off-hook when you lift the handset, I would swap the the handset with a know working handset and verify that it is in the correct port on the backside of the phone.  If it does not register as off-hook, then it is an issue with the phone, speifically the switch-hook.
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by:wolf2008
ID: 24107242
The phone does not go off-hook when the handset is picked up.  It must be a hardware issue with the switch hook.
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