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Unable to fix "run-time error 75"

Posted on 2009-04-07
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Last Modified: 2012-05-06
Booting win xp I get this error message. I´ve cleaned the registry with a couple of different programs - no succes.. I disabled the script functions in explorer - no success..
I studied the knowledge base in experts-exchange - no success.
Any suggestions? Thanks in advance.
Run-time error 75. Path/file access error

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Question by:Chrille1
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Expert Comment

by:zrobinson
ID: 24088094
From this link: http://www.computerhope.com/issues/ch000380.htm

Program does not have rights or access to a file. Often this is caused when a program is trying to access a network file it doesn't have proper access to either because of network privileges or something is blocking the program. This issue can also be caused when the file is being used by another program or is read-only.

Do you know how to get into the event viewer to retrive more information?

Is this computer on a domain or workgroup?  Do you know how to find out?

Do you know how to use MS Config to determine what is in your startup folder?

If you need explanation on any of these, let me know and I'll post them out.
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Author Comment

by:Chrille1
ID: 24088771
Thanks for your response!
I am aware of the basics of the event viewer and MC config. My computer belongs to a workgroup.
I don´t  know if this is a coincidence - but the problem started after installing Sysoft Sandra. When trying to compile a report the program get stucked in the part relating to network items. I unínstalle Sandra but it made no difference. I
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Expert Comment

by:zrobinson
ID: 24088828
Right click my computer, click manage, expand event viewer, and select application.  Try to find any errors or informational events around the time of your last boot up with similar error text.  You can open events by double clicking for more information.

You can also check msconfig by going Start > run > msconfig > Startup Tab

See if anything from that Sysoft program is in there.  If it is, uncheck it, reboot, and see if that helps.  You could also look for anything amiss within that startup tab, as it may not specifically be that software.

If you could screenshot the event viewer with any pertinent information, that would be helpful.  You can upload pics to the discussion here.
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Author Comment

by:Chrille1
ID: 24089581
Well, I forgot to mention that I re-installad Sandra again in order to test. But I unchecked the relevant Sandra entries in MS config and re-started. The error message persisted.
Since my XP is a swedish version, maybe screenshots wan´t be helpful. Anyhow I check the eventviewer on a regular basis, and I can´t find any relevant entries relating to the actual time.
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Expert Comment

by:zrobinson
ID: 24089630
Do you get that message when starting in safe mode?
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Author Comment

by:Chrille1
ID: 24089937
As it turns out - I can,t boot in safe mode...After choosing the option safe mode, my pc still starts in normal mode!
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Author Comment

by:Chrille1
ID: 24094878
Further information: After running selective startup I´ve seen a connection between "mconfig" and the reason for the error message. Spyware? Sage to remove?
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Expert Comment

by:zrobinson
ID: 24098488
Hello Chrille1,

So, you're saying that there is a startup called mconfig?  Please confirm, as using msconfig can sometimes be harmful if you aren't careful.
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Expert Comment

by:zrobinson
ID: 24098554
Check it out and see if any of these are what you're talking about.  I can't find anything on "mconfig" but some of these are similar.  The description of that startup item would help tremendously.

I pulled this pic from http://www.bleepingcomputer.com/startups/
Search Query: mconfig


mconfig.png
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Author Comment

by:Chrille1
ID: 24100518
Hello zrobinson,
Thanks for your attachment!
The name of the startup is mconfig.exe and the place C:\windows\security\database\mconfig.exe.
However, I managed to disable the service mconfig by using "The Ultimate Troubleshooter". After disabling the entry,  the error message disappeared and I havn´t noticed any negative consequenses.
Still, I don´t feel comfortable with an unknown service/program lurking around...
Even though I run both Norton antivirus and Spybot without alarm, I can´r get rid of the suspicion or a possible trojan. What´s your opion?
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Expert Comment

by:zrobinson
ID: 24100759
It took some digging but I found this threat report on the file mconfig.exe residing at C:\windows\security\database\mconfig.exe

From the report it doesn't appear that it is a very high threat, but it does produce a small amount of outbound traffic.  There is no information on that page on how to remove this, so I would suggest you proceed CAREFULLY as follows:

1) Use MSConfig to disable mconfig upon startup.
2) After booting up your computer, remove the registry keys associated with the malware (these keys are listed on the linked page).
3) Remove any actual files associated with the malware (the file paths are also listed on the page I linked)
4) Reboot and make sure the program doesn't come back.

Please proceed VERY cautiously, as deleting incorrect values or files in the aforementioned locations could prove harmful to the stability of your OS.
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Accepted Solution

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zrobinson earned 250 total points
ID: 24100772
I just found a thread on Major Geeks that outlines a way to get rid of this using combofix.  The guide is lengthy, but looks promising, and is probably a better option than trying to manually delete these things yourself.  Check out the guide here: http://forums.majorgeeks.com/showthread.php?p=1308051
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Author Closing Comment

by:Chrille1
ID: 31567548
zrobinson,
Thanks for all your help, valuable suggestions and final solution!
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Expert Comment

by:zrobinson
ID: 24101024
No problem Chrille1, I'm glad you were able to get it resolved. :)
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