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bounced email shows up after stop & restarting SMTP server

Posted on 2009-04-07
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Last Modified: 2013-11-30
We were getting hammer by SPAM so I turned off the SMTP server to wait out the storm. When I restarted the SMTP Server I received about 10 bounced emails that were not in any of the outgoing queues. The dates on these emails spanned about a 3 month period and were to servers all round the world. I'm running Exchange 2003, on a Standard win 2k3 server. We have GFI MailEssentials & MailSecurity as SPAM / VA protection. There isn't a front-end server and I also remember this happen from time to time when the server reboots which I'm guessing also flush what ever queue these are hiding in. We are able to send emails to these domains e.g. I do not see then sitting in any of the out going queues.
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Question by:zehren
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Mestha earned 500 total points
ID: 24089257
Sounds like the greylisting bug.
http://support.microsoft.com/kb/950757/

Simon.
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Author Comment

by:zehren
ID: 24098789
I'm getting an error when I try to install the hotfix suggested.
The error states "Hotfix for Exchange Server 2003 (KB950757) setup Error
Setup has detected that the version of the service pack installed on your system is lower than what is necessary to apply this hotfix
at minimum, you must have Service Pack 2 installed.

I believe I do have service pack 2 installed. See screen shot.
Now what?
Exchange-2k3-sp2.JPG
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LVL 65

Expert Comment

by:Mestha
ID: 24098958
The service pack may not have applied correctly, so I would suggest reapplying it. It is non-destructive.

Simon.
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Author Comment

by:zehren
ID: 24099496
I've reinstalled service pack 2 and I still get the same error installing the hotfix.

from App Event:
EventID: 1002
Exchange Server component Microsoft Exchange failed.
Error: 0xc007007e - The specified module could not be found.
&
EventID 5000
EventType exchangesetuperror, P1 6_5_7638_1, P2 update, P3 microsoft exchange, P4 install, P5 c007007e, P6 _null_, P7 1, P8 NIL, P9 NIL, P10 NIL.

Does that mean sp2 failed to install?
Now what?
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Expert Comment

by:GMDtech
ID: 24099552
When I had that issue, it was when the server was a spam relay.   We fixed it and it hasn't happened since.
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Author Comment

by:zehren
ID: 24099595
To the best of my knowledge we are not a SPAM Relay.
Been test... settings check.
If you'd like I can post screen shots?
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LVL 65

Expert Comment

by:Mestha
ID: 24101367
I disagree about the spam issue. If your server was being abused you would know about it as the queues would be full of garbage.

I don't know what the error codes mean, but if the hot fix continues to fail to install then that would still point at the service pack not installing correctly.
Do post SP2 updates install normally on the server? There have been three or four since its release.

Simon.
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Author Comment

by:zehren
ID: 24108129
I show that sp2 has been / was installed, but I still get an error when to install (KB950757).
There is also BES on this sever that flaked out after reinstalling sp2. Rebooted exchange and it came back happy.
Still unsure about why sp2 not installing  or why I get the error when installing (KB950757).
This grey list issue seems to be spot on & I really need to get to the bottom of it.
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LVL 65

Expert Comment

by:Mestha
ID: 24109247
I am not sure what it checks to verify the version number.

It could be that there is a MAPI.DLL or something like that which is being used instead and is not updated by the service pack because it is in a different location.
Perhaps something that Blackberry has used or put in place. Finding it though is going to be hard.

Simon.
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Author Comment

by:zehren
ID: 24216657
Okay, I think this ticket has simmered on the back burning long enough.
http://support.microsoft.com/kb/950757/ seems to ring true. but I need a work around the service pack issue.
Or should / could I uninstall the reinstall Service pack 2. Remembering that I also Have BES on this machine.
also where would I find the install logs for service pack 2. I'd like to see if it is a clean install?
This ticket is back on the front burner and set to medium.
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Expert Comment

by:Mestha
ID: 24218130
I don't think the logs would show anything. I would just reinstall Exchange 2003 SP2 and then the post SP2 updates and see what happens if it was me.

Simon.
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Author Comment

by:zehren
ID: 24220316
Just so I under stand.
You'd like me to just reinstall Exchange 2003 SP2. I have tried that once already.
As opposed to uninstalling SP2 for Exchange 2003 & then reinstalling SP2?
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LVL 65

Expert Comment

by:Mestha
ID: 24220771
Just reinstall it again, then reinstall the post SP2 updates. Not remove Exchange 2003 SP2 (Which I am not actually sure you can do).

Simon.
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Author Comment

by:zehren
ID: 24260990
Well the saga continues...
I tried reinstalling e3sp2 and it failed (see screen shot).
I believe I have the original issue solved if I can just get e3sp2 installed.
so I will be suspending this issue until I successfully install e3sp2.
I will open a new thread if need be.

e3sp2-Error.JPG
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Author Comment

by:zehren
ID: 24279336
We have a winner.
To get Exchange 2k3SP2 installed I had to remove reg key - local machine\software\microsoft\microsoft integration\13f3af-94634492854a-191ccc441fd8.
Which I found here http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_22441048.html?sfQueryTermInfo=1+10+2+2003+c007007e+exchang+instal+pack+servic

After that the "greylisting bug" patch installed with out issue.
So hopefully that will resolve the original issue.
Thanks all.
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