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sp3 install on Xp machine not working

Posted on 2009-04-07
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Last Modified: 2012-05-06
When installing Windows Xp's Sp3 i get about halfway through before i get a popup stating that it needs to update the cmd.exe file but can't and i try to install it from the I386 directory i have on the machine but that does not work either

So then i try to uninstall the half install  and i get a Service Pack 3 Setup Error

"Service Pack 3 installation did not complete.
Windoes XP has been partially updated and may not work properly.

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Question by:cdubbcisco
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4 Comments
 
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Accepted Solution

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zrobinson earned 500 total points
ID: 24089446
Are you getting a message along the lines of "cmd.exe is being run by another process or program and the installation cannot continue?"

If so, you need to check that you have properly quit all programs including antivirus or antispyware before installing SP3.  In addition, make sure the machine is free of any malware, as that could be part of the issue.
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Expert Comment

by:skywalker39
ID: 24089468
Do you have system restore enabled? If so I would do a system restore, turn off any anti-virus, anti-spyware temporally and try again and see if SP3 installs.
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Author Comment

by:cdubbcisco
ID: 24090060
i tried to restore but it said it was unable to do sono after a reboot i get a Isass.exe error
unable to locate Isass.exe component
This application has failed to start because WINMM.dll was not found. Re-installing the application may fix this problem
This comes up before the logon screen


After i logon i get another error

userinit.exe-Unable to locate  Component
This application has failed to start because WINMM.dll was not found. Re-installing the application may fix this problem
arghhhhhhhhhh
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Author Comment

by:cdubbcisco
ID: 24090074
these errors also come up after the desktop is loaded
hkeyman.exe
pctspk.exe
HKEYAPP.exe
SCControlPanel.exe

They all say Unable to located Component
This application has failed to start because WINMM.dll was not found. Re-installing the application may fix this problem

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