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Uninstalling Printer Driver on Windows XP

Posted on 2009-04-07
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Last Modified: 2013-12-01
I have a WIndows XP computer that is connected to a Xerox WorkCentre M35 Printer via a Windows 2003 server on our network and when it prints envelopes I get garbage characters instead of what the user is actually trying to print.  I was thinking of removing the print drivers on that machine but unusre on how to do this.

Keep in mind it is only one computer having the issue.  I only want to uninstall the print drivers on the one XP machine.  I have tried going to FIle --> Server Properties in the Printer and Faxes windows but it will not let me remove it there.  I have also removed the printer using it and have restarted the spooler.

Any ideas would be helpful
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Question by:GordonAluminum
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11 Comments
 
LVL 3

Expert Comment

by:zrobinson
ID: 24089509
How are you logged on to the local machine when trying to remove the driver?  If you are logged in as the user, you may not have access to remove the print driver.

When in printers and faxes, you can right click in the window and select "Run As Administator."  That should allow you to remove the driver.

If that isn't the case please let me know.
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Assisted Solution

by:Kechka
Kechka earned 40 total points
ID: 24089612
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Author Comment

by:GordonAluminum
ID: 24090268
The user has administrative access.  It still will not let me remove the print driver after I have remove the printer referencing that driver.  In regards to the post above.  This is a solution to do on the Print Server itself and only one user is having the issue and it is only with envelopes.
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LVL 10

Expert Comment

by:Kechka
ID: 24090359
As you said you are not able to remove driver from that machine, with administrator rights. In article said that if you want to remove your driver "use cleanspl.exe from the Windows 2000, XP or 2003 Resource Kit (http://www.microsoft.com/downloads/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&DisplayLang=en).  cleanspl.exe from the Windows 2003 Resource Kit tools will work on Windows XP. "
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Author Comment

by:GordonAluminum
ID: 24090492
So will this remove all drivers from a local users machine or just one?
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Expert Comment

by:Kechka
ID: 24090630
In article http://thedeadhand.com/Journal/tabid/160/articleType/ArticleView/articleId/67/Cool-Windows-Resource-Kit-Utility-cleansplexe.aspx author said "During the process, the utility prompts you regarding each driver installed on your machine, so take care not to nuke anything you shouldn't."
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LVL 26

Assisted Solution

by:souseran
souseran earned 20 total points
ID: 24090650
Also, have you tried rebooting the machine and removing the drivers from File | Server Properties in Safe Mode? Sometimes, if any portion of the driver is in use, it can't be removed without first rebooting the machine after the printer has been removed.
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Author Comment

by:GordonAluminum
ID: 24090679
Now just to clarify this program does not touch my printer server just the local XP machine correct?

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Expert Comment

by:Kechka
ID: 24091208
It should work on local machine, except sou point it to other machine. There are users who reports that have problem after using that tool, so google little and be carefull.
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Author Comment

by:GordonAluminum
ID: 24141112
I tried running cleanspl.exe and I even made sure all the windows updates are done and it still will not print legible envelopes on the Xerox Workcentre M35.  I will print envelopes on a different printer and another user running XP can print them just fine.
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Accepted Solution

by:
GordonAluminum earned 0 total points
ID: 24142594
The issue actually ended up being a font issue.  I changed the default font in where envelopes are printed in Word 2007 and it prints fine.  It just will not print with the +Headings font, which i assume is some sort of theme font.
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