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Entourage not storing in exchange sent folder

Posted on 2009-04-07
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Last Modified: 2012-05-06
I have entourage configured with an exchange account. For some reason when I sent mail, it saves the sent items in a local sent items folder, NOT THE EXCHANGE MAILBOX sent items folder.

How do I change the location of sent items to point to the exchange sent items mailbox?
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Question by:jfilmore3
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jhyiesla earned 2000 total points
ID: 24096142
I am running Entourage from Office 2008 with an Exchange account and I know that all sent items get placed in the Sent folder for Exchange.  I've culled through all of the preference and account settings and don't see any way to make this happen.  First, double-check to make sure that they're really not in the Exchange account sent  folder.  You can do this by visually looking through the folder list in Entourage, which I assume you have already done, or, alternately, access your Exchange account by OWA (if your Exchange server supports that) and make sure that they aren't in the Exchange sent items folder.

Check your rules to make sure that this isn't happening because of some rule that's been set up:  http://www.rit.edu/its/services/desktop_support/mac/entouragemanagesentitems.html

Assuming that there is no rule, I'd make sure that Office has the latest patches.  Next I would delete the Exchange account and reestablish it within Entourage.

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