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USB Keyboard Stops Working During Windows XP Pro Install

Posted on 2009-04-07
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Last Modified: 2012-05-06
During the initial stages of a Windows XP Pro install on a clean Sata hard drive, the usb keyboard stops working. It stops functioning at the Enter / R / F3 setup screen, thus freezing the install. Any recommendations are appreciated.
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Question by:dhelfer
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12 Comments
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 24091184
GO to BIOS Setup, then enable USB
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Author Comment

by:dhelfer
ID: 24091221
Thanks for the sugesstion. BIOS is enabled -- keyboard works right up until I hit the Enter / R / F3 setup screen.
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Author Comment

by:dhelfer
ID: 24091236
Sorry, meant to write that USB in enabled in BIOS
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LVL 17

Expert Comment

by:houssam_ballout
ID: 24091259
well, if it didnt work, then I would suggest to get PS2 keyboard, s
since I think that your motherbaord doesnt support booting with USB Keybaord
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LVL 39

Expert Comment

by:PUNKY
ID: 24091278
If usb enabled in bios, then you should try other usb ports if available.
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Author Comment

by:dhelfer
ID: 24091283
Unfortunately there is no PS2 port. I have also tried other USB ports on the machine, as well as a PS2 keyboard with a PS2 to USB converter. Anything else you can think of?
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LVL 92

Expert Comment

by:nobus
ID: 24094485
does the mouse freeze also?
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Author Comment

by:dhelfer
ID: 24098563
As far as I can tell it does not freeze, but since this is a clean install, during the initial stages of the install, right before the Enter / R / F3 setup screen the mouse is not used so I don't know. I have tried the following without success:
- USB keyboard on all ports
- USB keyboard on all ports without mouse plugged in
- PS2 keyboard with PS2 to USB converter (on all ports)
- Checked Bios to make sure that USB was enabled
- Adjusted Bios to prioritize boot order (CD first / Sata Drive second...)

The keyboard functions right up until the last second before the Enter / R / F3 setup screen. I am sure of this because I tried pressing the cap lock key constantly and it toggles until the last second. I am sure it still has power because the lights are still on, but it definitely freezes. I am guessing that during this install stage of xp pro setup, there is some sort of conflict between the windows install and what I am guessing is the bios driver that controls the keyboard prior to the install.

Any other solutions are greatly appreciated.
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LVL 92

Expert Comment

by:nobus
ID: 24099170
the 3 first points will not help, since the usb is inactive
are usb legacy settings enabled? and maybe usb keyboard?
what mobo is this?
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Accepted Solution

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dhelfer earned 0 total points
ID: 24101906
Finally figured it out. Looks like there is some sort of conflict between the setup files in Windows XP Pro SR2 and the Dell 9150 with USB keyboard ports only (no PS2 port). It appears that during the initial stages of windows setup, while windows loads the base drivers, a conflict is created between the Bios (version A7) and the loaded driver, resulting in keyboard failure during the Enter / R / F3 setup screen), thus making the install impossible.
Solution = I am sure there are other solutions, but for me, the solution was installing windows using an older version of Windows XP Pro (no SR pack). This allowed me to get past the initial setup screen and install windows, to later install the service packs & updates. For whatever reason the older version of windows did not include the driver which was causing the issues (must be included in the service release)
Other Helpful Suggestions =
Try the USB keyboard on all ports
Try the USB keyboard on all ports without mouse plugged in
Try PS2 keyboard with PS2 to USB converter (on all ports)
Check Bios to make sure that USB is enabled
Check Legacy Settings

Thanks to all for your help.
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LVL 92

Expert Comment

by:nobus
ID: 24104575
tx for the feedback ! good one...
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