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Public Folder Exchange 2003 not working after uninstalling Exchange 2007

Posted on 2009-04-07
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Last Modified: 2012-05-06
Experts,

I have an issue here.  We currently have Exchange 2003 running in our environment.  I recently joined a Exchange 2007 server to the organization because the plan is to migrate have both running and slowly migrate everything over to 2007.  After some issues with the server, I have decided to uninstall/remove the 2007 from Exchange organization and reinstall it.

During the uninstallation, there were issues with Public Folder removal and I had to force it by using this method - http://telnetport25.wordpress.com/2007/08/21/quick-tip-removing-exchange-2007-error-with-public-folder-replicas/ 

I was finally able to uninstall Exchange 2007 but the problem is that my Public Folders are now not working.  We weren't using it extensively but there was some data I'd like to get.

Currently, this is what's happening -

In ESM, under First Administrative Group-> Folders-> Public Folder Tree is there but it is empty
In Outlook 2003, when I try to open the Public Folder, I am getting a "Unable to display the folder" message

I do have a Microsoft Backup of last night's information store which should contain the public folder information.   Thanks in advance!
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Question by:Pro4ia
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5 Comments
 
LVL 10

Assisted Solution

by:kevala
kevala earned 400 total points
ID: 24098887
1. Can you verify the public folder store is mounted in the Exchange System Manager?

2. If mounted, can you expand the public folder store and check the instances container and/or the public folders container and see the public folder objects?
- If so, can you go to the properties of the objects?

3. If you open IIS manager, expand the website, then right-click the public virtual directory and click browse, does it come up?

4. Can you view the public folder tree using PFDavAdmin?
http://www.microsoft.com/downloads/details.aspx?FamilyId=635BE792-D8AD-49E3-ADA4-E2422C0AB424&displaylang=en 

- Just launch the tool, click file\connect and fill in the options
- Once in here you should see the public folder tree options (IPM_Subtree, NON_IPM_Subtree)

5. Another rare thing that can happen is multiple hierarchy references after installing E2K7
- Can you install the windows 2003 support tools? Then launch adsiedit. Navigate to configuration\services\microsoft exchange\organization name
- In here, do you see multiple "Folders" containers? Multiple "Folder Hierarchy" containers? Or multiple public folder tree objects within any of them?

Hopefully this will get us started.
Let me know if you need any clarification.
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LVL 17

Assisted Solution

by:Suraj
Suraj earned 400 total points
ID: 24098937
Just to know did we tried moving the replica to Exchange 2007 by any chance. If so then we would need to check with the replication tab for the replica for Exchange 2003. If no then we would need to add it.

Moreover if we find this is been deleted and we do have the retention limit we would be able to recover the deleted items using the PFDAVAdmin or Outlook.

Thanks,
x-sam
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LVL 17

Expert Comment

by:Suraj
ID: 24099047
One more thing I checked the article and found that that mentions to remove the Public Folder Tree. If so then we would have to recreate it by following this article:

http://technet.microsoft.com/en-us/library/bb123996.aspx

Thanks,
x-sam
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LVL 4

Accepted Solution

by:
Pro4ia earned 0 total points
ID: 24100636
Thanks guys,

I resolved the issue with Microsoft Support because Free+Busy information was also affected - which prevented users to be able to see other people's availability when sending meeting requests, etc.

I had to recreate the Public Folder and use ASDIedit to make sure that all references to the deleted public folder be pointing to the new public folder.
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LVL 4

Author Comment

by:Pro4ia
ID: 24100659
thanks - will split some points to show appreciation.
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