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User having problems connecting via VPN from Remote Location

Posted on 2009-04-07
Medium Priority
Last Modified: 2012-05-06
I have a User that can't connect to the VPN here at the HQ from a Remote Office. He is able to connect to the VPN from Home, Hotel, basically anywhere but the Remote Office.

I guess my first question would be what information do you guys need from me to help you solve this?  

Let me know the information and I'll post it if Known and Find out and post it if Unknown.

Thank you much
Question by:RgrWalker
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LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 24091571
You mention a "remote office". Is this one of your company's offices. From what I have seen in the past, it is usually due to a firewall not passing\blocking GRE packets. Especially, if it works from everywhere else.

Author Comment

ID: 24096473
I say remote office but the truth of the matter is, it's his Beach house and he's trying to work while on Vacation. He's able to log into the VPN from his Home and Hotels but when ever he goes down there he can't get past the authenticating screen.
LVL 32

Accepted Solution

Rodney Barnhardt earned 2000 total points
ID: 24099966
More than likely, it is one of two things. If you update the firmware on his router, that may solve the problem. The other could be the ISP. We have employees who purchase the Internet from Bell South, and NONE of them can VPN. We have not had any success in resolving this with them.

Author Comment

ID: 24131082
I'll attempt the firmware update on the router.  Thank you

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