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Outlook moving a new message to deleted box

Posted on 2009-04-07
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Last Modified: 2012-05-06
I have a client that receives a message everyday regarding a service.  Some days the message is dumped into the deleted items box, other days it is delivered as normal.  They are not using cache profiles, so no junk mail settings and no rules.  I tested each of the rules to see one was moving the message but nothing so far.  Any ideas?

This is SBS2003 with Exchange 03, client running Office 2007
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Question by:neothink
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LVL 47

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by:apache09
ID: 24092049
Chekc that the latest SP is installed:
http://www.microsoft.com/downloads/details.aspx?FamilyId=9EC51594-992C-4165-A997-25DA01F388F5&displaylang=en

If no rules are setup close Outlook and reopen using:
Start>Run>Outlook.exe /cleanrules

Can also try CleanProfile
Starting with outlook closed
Start>Run>Outlook.exe /cleanprofile

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apache09 earned 250 total points
ID: 24092060
*NOTE: Before running clean rules make sure you have noted the deatils of any current rules.

Clean Rules will clear them all out, then you just need to re-add the previous ones
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LVL 47

Expert Comment

by:apache09
ID: 24522515
Did the above resolve the problem?

Any reason for the B grade?
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