Outlook moving a new message to deleted box

I have a client that receives a message everyday regarding a service.  Some days the message is dumped into the deleted items box, other days it is delivered as normal.  They are not using cache profiles, so no junk mail settings and no rules.  I tested each of the rules to see one was moving the message but nothing so far.  Any ideas?

This is SBS2003 with Exchange 03, client running Office 2007
neothinkAsked:
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apache09Commented:
*NOTE: Before running clean rules make sure you have noted the deatils of any current rules.

Clean Rules will clear them all out, then you just need to re-add the previous ones
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apache09Commented:
Chekc that the latest SP is installed:
http://www.microsoft.com/downloads/details.aspx?FamilyId=9EC51594-992C-4165-A997-25DA01F388F5&displaylang=en

If no rules are setup close Outlook and reopen using:
Start>Run>Outlook.exe /cleanrules

Can also try CleanProfile
Starting with outlook closed
Start>Run>Outlook.exe /cleanprofile

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apache09Commented:
Did the above resolve the problem?

Any reason for the B grade?
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