Solved

Outlook moving a new message to deleted box

Posted on 2009-04-07
3
156 Views
Last Modified: 2012-05-06
I have a client that receives a message everyday regarding a service.  Some days the message is dumped into the deleted items box, other days it is delivered as normal.  They are not using cache profiles, so no junk mail settings and no rules.  I tested each of the rules to see one was moving the message but nothing so far.  Any ideas?

This is SBS2003 with Exchange 03, client running Office 2007
0
Comment
Question by:neothink
  • 3
3 Comments
 
LVL 47

Expert Comment

by:apache09
ID: 24092049
Chekc that the latest SP is installed:
http://www.microsoft.com/downloads/details.aspx?FamilyId=9EC51594-992C-4165-A997-25DA01F388F5&displaylang=en

If no rules are setup close Outlook and reopen using:
Start>Run>Outlook.exe /cleanrules

Can also try CleanProfile
Starting with outlook closed
Start>Run>Outlook.exe /cleanprofile

0
 
LVL 47

Accepted Solution

by:
apache09 earned 250 total points
ID: 24092060
*NOTE: Before running clean rules make sure you have noted the deatils of any current rules.

Clean Rules will clear them all out, then you just need to re-add the previous ones
0
 
LVL 47

Expert Comment

by:apache09
ID: 24522515
Did the above resolve the problem?

Any reason for the B grade?
0

Featured Post

How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

Join & Write a Comment

Outlook Free & Paid Tools
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now