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HTML email being converted to Plain Text

Posted on 2009-04-07
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Last Modified: 2012-05-06
I have a user who's emails get converted to plain text upon delivery.
I think it's happening at the server level as OWA access displays the sent HTML email as Plain text as well.
This doesn't happen to all mail, but it does to most.

OWA is direct server access therefore it bypasses the Outlook client, so it's not a client side configuration issue.

Any Ideas?
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Question by:Methodman85
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Expert Comment

by:gupnit
ID: 24093198
Hi,
Please ask the user to send himself a mail in HTML format to see if he received it in correct format. It would answer your question
Thanks
Nitin GUpta (gupnit)
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Author Comment

by:Methodman85
ID: 24098557
HTML works when sent to himself. What does that mean, where`s the problem?
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Expert Comment

by:gupnit
ID: 24098761
Hi,
It means the problem is not at the user's end. Can you try to send a mail from another user in HTML format and seee if it comes in HTML or not. Iwould say it would
Also, can you please confirm the issue once more, is he sending internally or externally. Or is he receiving
Thanks
Nitin Gupta (gupnit)
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Author Comment

by:Methodman85
ID: 24098794
I just sent him an internal html email and he received it fine in HTML.
I also sent him an external html email from my hotmail account and he received it in plain text.
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Expert Comment

by:gupnit
ID: 24098893
Hi,
Is it only for that user or for everyone?
Thanks
Nitin
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Assisted Solution

by:gupnit
gupnit earned 1600 total points
ID: 24098903
Also, please refer: http://support.microsoft.com/kb/821750
Thanks
Nitin Gupta
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Author Comment

by:Methodman85
ID: 24098911
Just the one user. Everyone else including myself is fine.
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Author Comment

by:Methodman85
ID: 24098972
Also, he can send me an HTML email from within his outlook to my hotmail account. I`ll receive it as HTML, but if I reply, he gets the reply as Plain Text...
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Assisted Solution

by:CEORACE
CEORACE earned 400 total points
ID: 24104290
Try this:
With the message open, on the Edit menu, click Edit Message.
On the Format menu, click the format you want to use (Plain Text, HTML, or Rich Text).

Note  If Word is not your e-mail editor, you can convert HTML or RTF to plain text, and you can convert plain text to RTF or HTML. However, you cannot convert HTML to RTF or RTF to HTML.
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Accepted Solution

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Methodman85 earned 0 total points
ID: 24200684
Turn out it was AVG's built in email scanner that was turning the messages into Plain txt. It actually changed the message on the exchange server itself.
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