Methodman85
asked on
HTML email being converted to Plain Text
I have a user who's emails get converted to plain text upon delivery.
I think it's happening at the server level as OWA access displays the sent HTML email as Plain text as well.
This doesn't happen to all mail, but it does to most.
OWA is direct server access therefore it bypasses the Outlook client, so it's not a client side configuration issue.
Any Ideas?
I think it's happening at the server level as OWA access displays the sent HTML email as Plain text as well.
This doesn't happen to all mail, but it does to most.
OWA is direct server access therefore it bypasses the Outlook client, so it's not a client side configuration issue.
Any Ideas?
ASKER
HTML works when sent to himself. What does that mean, where`s the problem?
Hi,
It means the problem is not at the user's end. Can you try to send a mail from another user in HTML format and seee if it comes in HTML or not. Iwould say it would
Also, can you please confirm the issue once more, is he sending internally or externally. Or is he receiving
Thanks
Nitin Gupta (gupnit)
It means the problem is not at the user's end. Can you try to send a mail from another user in HTML format and seee if it comes in HTML or not. Iwould say it would
Also, can you please confirm the issue once more, is he sending internally or externally. Or is he receiving
Thanks
Nitin Gupta (gupnit)
ASKER
I just sent him an internal html email and he received it fine in HTML.
I also sent him an external html email from my hotmail account and he received it in plain text.
I also sent him an external html email from my hotmail account and he received it in plain text.
Hi,
Is it only for that user or for everyone?
Thanks
Nitin
Is it only for that user or for everyone?
Thanks
Nitin
SOLUTION
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ASKER
Just the one user. Everyone else including myself is fine.
ASKER
Also, he can send me an HTML email from within his outlook to my hotmail account. I`ll receive it as HTML, but if I reply, he gets the reply as Plain Text...
SOLUTION
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ASKER CERTIFIED SOLUTION
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Please ask the user to send himself a mail in HTML format to see if he received it in correct format. It would answer your question
Thanks
Nitin GUpta (gupnit)