Solved

HTML email being converted to Plain Text

Posted on 2009-04-07
10
4,115 Views
Last Modified: 2012-05-06
I have a user who's emails get converted to plain text upon delivery.
I think it's happening at the server level as OWA access displays the sent HTML email as Plain text as well.
This doesn't happen to all mail, but it does to most.

OWA is direct server access therefore it bypasses the Outlook client, so it's not a client side configuration issue.

Any Ideas?
0
Comment
Question by:Methodman85
  • 5
  • 4
10 Comments
 
LVL 32

Expert Comment

by:gupnit
Comment Utility
Hi,
Please ask the user to send himself a mail in HTML format to see if he received it in correct format. It would answer your question
Thanks
Nitin GUpta (gupnit)
0
 
LVL 1

Author Comment

by:Methodman85
Comment Utility
HTML works when sent to himself. What does that mean, where`s the problem?
0
 
LVL 32

Expert Comment

by:gupnit
Comment Utility
Hi,
It means the problem is not at the user's end. Can you try to send a mail from another user in HTML format and seee if it comes in HTML or not. Iwould say it would
Also, can you please confirm the issue once more, is he sending internally or externally. Or is he receiving
Thanks
Nitin Gupta (gupnit)
0
 
LVL 1

Author Comment

by:Methodman85
Comment Utility
I just sent him an internal html email and he received it fine in HTML.
I also sent him an external html email from my hotmail account and he received it in plain text.
0
 
LVL 32

Expert Comment

by:gupnit
Comment Utility
Hi,
Is it only for that user or for everyone?
Thanks
Nitin
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 
LVL 32

Assisted Solution

by:gupnit
gupnit earned 400 total points
Comment Utility
Also, please refer: http://support.microsoft.com/kb/821750
Thanks
Nitin Gupta
0
 
LVL 1

Author Comment

by:Methodman85
Comment Utility
Just the one user. Everyone else including myself is fine.
0
 
LVL 1

Author Comment

by:Methodman85
Comment Utility
Also, he can send me an HTML email from within his outlook to my hotmail account. I`ll receive it as HTML, but if I reply, he gets the reply as Plain Text...
0
 
LVL 2

Assisted Solution

by:CEORACE
CEORACE earned 100 total points
Comment Utility
Try this:
With the message open, on the Edit menu, click Edit Message.
On the Format menu, click the format you want to use (Plain Text, HTML, or Rich Text).

Note  If Word is not your e-mail editor, you can convert HTML or RTF to plain text, and you can convert plain text to RTF or HTML. However, you cannot convert HTML to RTF or RTF to HTML.
0
 
LVL 1

Accepted Solution

by:
Methodman85 earned 0 total points
Comment Utility
Turn out it was AVG's built in email scanner that was turning the messages into Plain txt. It actually changed the message on the exchange server itself.
0

Featured Post

Are your corporate email signatures appalling?

Is it scary how unprofessional your email signatures look? Do users create their own terrible designs and give themselves stupid job titles? You can make this a lot easier for yourself by choosing an email signature management solution from Exclaimer today.

Join & Write a Comment

Resolve DNS query failed errors for Exchange
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now