MSan_UK
asked on
Webmail access
-We have a POP3 email system and we can access our inbox via webmail at mail.myserverworld.com
-When trying to access webmail from the UAE and through various ISPs and various laptops and various POP3 account, the page takes forever to load! To send an email would take 10min!
-We can access our emails just fine through mail2web.com and the speed is rapid
-Our ISP can't figure out why and are still looking into it
-They asked us to provide a trace route and the file is attached below
-Remember the webmail works just fine from the UK but not UAE!
-Attached two trace route from two different locations
Trace-for-webmail-problem-from-U.doc
Trace-for-webmail-problem-from-U.doc
-When trying to access webmail from the UAE and through various ISPs and various laptops and various POP3 account, the page takes forever to load! To send an email would take 10min!
-We can access our emails just fine through mail2web.com and the speed is rapid
-Our ISP can't figure out why and are still looking into it
-They asked us to provide a trace route and the file is attached below
-Remember the webmail works just fine from the UK but not UAE!
-Attached two trace route from two different locations
Trace-for-webmail-problem-from-U.doc
Trace-for-webmail-problem-from-U.doc
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Do you have the ability to go somewhere else in the UAE where there might be a different ISP and try and access the problem email service? LIke a library or WI-FI enabled cafe.
ASKER
We have and it's all the same! I was down there myself just back in February and was trying to access from the hotel and it literrary took about 15min to send a two line email.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Sure, myserverworld.com is through our ISP! This case has now gone to the 3rd line engineers, which is the top level engineers in the company and we are talking here about the 3rd biggest hosting provider in the UK!
Real mystry this one!
Real mystry this one!
Yeah.. I have to admit I'm stumped. Do you or anyone from your company travel to other countries? If so, do you have this problem there as well? If not, then it almost has to be something specific with the UAE... although I have to admit I don't know what. If you have the problem everywhere, then that would point to the hoster (not probable since they ought to know about any policies that they would have), your computer(s), or your account(s).... but again... as you say a real mystery.
Sorry I couldn't be more help.
Sorry I couldn't be more help.
ASKER
The problem seems to exist only from the UAE! I will certainly post a message if our ISP comes back with some sort of answer but thanks very much for trying.
ASKER
Solutions only partially works sometime
ASKER