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Webmail access

Posted on 2009-04-07
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Last Modified: 2013-12-14
-We have a POP3 email system and we can access our inbox via webmail at mail.myserverworld.com
-When trying to access webmail from the UAE and through various ISPs and various laptops and various POP3 account, the page takes forever to load! To send an email would take 10min!
-We can access our emails just fine through mail2web.com and the speed is rapid
-Our ISP can't figure out why and are still looking into it
-They asked us to provide a trace route and the file is attached below
-Remember the webmail works just fine from the UK but not UAE!
-Attached two trace route from two different locations
Trace-for-webmail-problem-from-U.doc
Trace-for-webmail-problem-from-U.doc
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Question by:MSan_UK
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jhyiesla earned 500 total points
ID: 24096011
Is the UAE an open enough country to not put some extra security in place to monitor or block or filter traffic to the Internet.  Since you get there eventually and apparently this is a "common" problem my guess is that connectivity is really there.  I would think that the UAE would have a modern enough infrastructure to not have slowdowns because of poor technology, which potentially leaves purposeful filtering or monitoring as a potential issue.

And the tracert may not be telling the whole picture either.  Many times devices in a network, while passing traffic OK, will have ICMP traffic blocked.  This usually means that you can't ping the intermediate routers or tracert through them. It's also possible that you can tracert through them as apparently you have done, but they might not report back their information.

It could also be that the company at the other end has some kind of filtering going on for IP addresses that are associated with certain countries, like the UAE.
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Author Comment

by:MSan_UK
ID: 24102295
Appreciate your somments but why is that using the free service mail2web works just fine to access our emails? Our IPS are puzzled and they have gone away to try and find the reason for this!
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Expert Comment

by:jhyiesla
ID: 24102881
Do you have the ability to go somewhere else in the UAE where there might be a different ISP and try and access the problem email service?  LIke a library or WI-FI enabled cafe.
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Author Comment

by:MSan_UK
ID: 24103135
We have and it's all the same! I was down there myself just back in February and was trying to access from the hotel and it literrary took about 15min to send a two line email.
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Assisted Solution

by:jhyiesla
jhyiesla earned 500 total points
ID: 24103440
Not sure I have any other ideas... appears that you have done all of the appropriate troubleshooting and that the access works fine when not in the UAE, but other sites work fine from the UAE.   This seems to eliminate the country, equipment, settings, malware infections, and the like.

Have you discussed this with myserverworld.com... or is that your ISP as well?  
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Author Comment

by:MSan_UK
ID: 24105193
Sure, myserverworld.com is through our ISP! This case has now gone to the 3rd line engineers, which is the top level engineers in the company and we are talking here about the 3rd biggest hosting provider in the UK!

Real mystry this one!
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Expert Comment

by:jhyiesla
ID: 24109547
Yeah.. I have to admit I'm stumped. Do you or anyone from your company travel to other countries?  If so, do you have this problem there as well?  If not, then it almost has to be something specific with the UAE... although I have to admit I don't know what.  If you have the problem everywhere, then that would point to the hoster (not probable since they ought to know about any policies that they would have), your computer(s), or your account(s).... but again... as you say a real mystery.

Sorry I couldn't be more help.
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Author Comment

by:MSan_UK
ID: 24110661
The problem seems to exist only from the UAE! I will certainly post a message if our ISP comes back with some sort of answer but thanks very much for trying.
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Author Closing Comment

by:MSan_UK
ID: 31635784
Solutions only partially works sometime
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