Network printer "Access denied, unable to connect"
Posted on 2009-04-07
I have a user who can't print to a network printer in her office. The printer warns "Acess denied, unable to connect" as the status. When trying to access properties from a few different ways, it either states "You do not have access to this printer" or "Print spooler is not running". The latter statement is odd because the spooler is running.
I've already tired restarting the spooler, elevating the user to power user on the local machine, rebooting the printer, removing and adding the printer to the machine, and making sure the system and printer times are correct. I can ping the printer from that work station as well.
Oddly enough, I can print from my machine, as can one other person in that office (though another can't as well). Security settings for the printer are the Everyone group in AD can print.
The printer is a HP LaserJet 4345 mfp, and the user's running XP, all on a backend of Win Server 2003.
Any other thoughts? Thanks!