Solved

Cannot install updated Broadcom drivers on Dell PE1950

Posted on 2009-04-07
9
700 Views
Last Modified: 2013-12-01
I am trying to update the drivers and BASP software on a Windows 2003 Standard 32-bit server running Terminal Services in Application mode. Whenever I try to run the driver package to update the drivers, I get the attached error.

I have tried:
Using the Administrator account both on the domain and locally.
Disabling all antivirus software.
Using the Add/Remove programs to install as well as running the program directly.

Could this be an installshield problem? Or a windows installer issue?

TS1Error.JPG
0
Comment
Question by:MPMPDave
  • 5
  • 4
9 Comments
 
LVL 9

Expert Comment

by:samiam41
ID: 24093148
Try uninstalling the driver.

To uninstall a device driver, complete the following steps:

Open the Computer Management Console by right-clicking My Computer on the Start menu and selecting Manage.
Select Device Manager in the left pane of the console. The Device Manager will then display a list of installed devices in the right pane of the console.
Expand the category of the device you wish to uninstall.
Right-click the device and select Properties.
Select the Driver tab on the devices Properties dialog box.
Click the Uninstall Driver button.
A new dialog box will pop up asking you to confirm the uninstall. Click OK to proceed.
Shut down the system to remove the device.
0
 
LVL 9

Expert Comment

by:samiam41
ID: 24093153
This could also help.  (Should have posted it first)

To get rid of that unwanted driver, device, or service:
1) Open the Start menu and choose Run&
2) Type in cmd (without the quotes) and click ok.
3) At the cmd prompt, type in set devmgr_show_nonpresent_devices=13 (without the quotes) and press enter. (Note that nothing seems to happenthis is ok. We are actually setting an environment variable which is going to help us to see hidden devices)
4) On the next cmd prompt line, type in devmgmt.msc (without the quotes) and press enter. This will launch the Windows Device Manager Console.
5) In the Device Manager Console, from the View menu, select Show Hidden Devices.
0
 
LVL 9

Expert Comment

by:samiam41
ID: 24093158
This will remove the driver which appears to be corrupt.  Once it has been removed, reboot and being the install of the updated driver.

Here are the links I found the info from so that proper credit is given.

http://blogs.techrepublic.com.com/datacenter/?p=311
http://www.tech-recipes.com/rx/504/how-to-uninstall-hidden-devices-drivers-and-services/
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Author Comment

by:MPMPDave
ID: 24093176
Well, I don't want to uninstall the driver for fear that I won't be able to reinstall it if I do. If there are no other suggestions i will have to try this over the weekend with a backup NIC if I can't get the drivers reinstalled after removal.
0
 
LVL 9

Expert Comment

by:samiam41
ID: 24093193
I'm not sure that I have ever seen that happen.  Have you noticed any errors in the event viewer that would indicate a problem with the NIC?  You should see errors/warnings pointing at the NIC.  I understand your caution though.  Definitely not something you should do remotely.
0
 

Author Comment

by:MPMPDave
ID: 24093200
Not doing it remotely, and event logs are clean. I'll contact Broadcom too to see if they suggest doing the same.
0
 
LVL 9

Expert Comment

by:samiam41
ID: 24093205
Good plan.
0
 

Author Comment

by:MPMPDave
ID: 24118142
Broadcom contacted, hopefully they will have the answer for me.
0
 

Accepted Solution

by:
MPMPDave earned 0 total points
ID: 24204912
Broadcom says their website drivers will not work with the OEM NICs. Whether or not that fixes the initial issue, I do not know, but it makes this question irrelevant. Thanks for all your assistance.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Setting up a Microsoft WSUS update system is free relatively speaking if you have hard disk space and processor capacity.   However, WSUS can be a blessing and a curse. For example, there is nothing worse than approving updates and they just have…
The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
This video shows how to use Hyena, from SystemTools Software, to bulk import 100 user accounts from an external text file. View in 1080p for best video quality.

821 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question