Cannot install updated Broadcom drivers on Dell PE1950

Posted on 2009-04-07
Last Modified: 2013-12-01
I am trying to update the drivers and BASP software on a Windows 2003 Standard 32-bit server running Terminal Services in Application mode. Whenever I try to run the driver package to update the drivers, I get the attached error.

I have tried:
Using the Administrator account both on the domain and locally.
Disabling all antivirus software.
Using the Add/Remove programs to install as well as running the program directly.

Could this be an installshield problem? Or a windows installer issue?

Question by:MPMPDave
  • 5
  • 4

Expert Comment

ID: 24093148
Try uninstalling the driver.

To uninstall a device driver, complete the following steps:

Open the Computer Management Console by right-clicking My Computer on the Start menu and selecting Manage.
Select Device Manager in the left pane of the console. The Device Manager will then display a list of installed devices in the right pane of the console.
Expand the category of the device you wish to uninstall.
Right-click the device and select Properties.
Select the Driver tab on the devices Properties dialog box.
Click the Uninstall Driver button.
A new dialog box will pop up asking you to confirm the uninstall. Click OK to proceed.
Shut down the system to remove the device.

Expert Comment

ID: 24093153
This could also help.  (Should have posted it first)

To get rid of that unwanted driver, device, or service:
1) Open the Start menu and choose Run&
2) Type in cmd (without the quotes) and click ok.
3) At the cmd prompt, type in set devmgr_show_nonpresent_devices=13 (without the quotes) and press enter. (Note that nothing seems to happenthis is ok. We are actually setting an environment variable which is going to help us to see hidden devices)
4) On the next cmd prompt line, type in devmgmt.msc (without the quotes) and press enter. This will launch the Windows Device Manager Console.
5) In the Device Manager Console, from the View menu, select Show Hidden Devices.

Expert Comment

ID: 24093158
This will remove the driver which appears to be corrupt.  Once it has been removed, reboot and being the install of the updated driver.

Here are the links I found the info from so that proper credit is given.

Author Comment

ID: 24093176
Well, I don't want to uninstall the driver for fear that I won't be able to reinstall it if I do. If there are no other suggestions i will have to try this over the weekend with a backup NIC if I can't get the drivers reinstalled after removal.
How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline


Expert Comment

ID: 24093193
I'm not sure that I have ever seen that happen.  Have you noticed any errors in the event viewer that would indicate a problem with the NIC?  You should see errors/warnings pointing at the NIC.  I understand your caution though.  Definitely not something you should do remotely.

Author Comment

ID: 24093200
Not doing it remotely, and event logs are clean. I'll contact Broadcom too to see if they suggest doing the same.

Expert Comment

ID: 24093205
Good plan.

Author Comment

ID: 24118142
Broadcom contacted, hopefully they will have the answer for me.

Accepted Solution

MPMPDave earned 0 total points
ID: 24204912
Broadcom says their website drivers will not work with the OEM NICs. Whether or not that fixes the initial issue, I do not know, but it makes this question irrelevant. Thanks for all your assistance.

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

In this article we have discussed the manual scenarios to recover data from Windows 10 through some backup and recovery tools which are offered by it.
The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
Sending a Secure fax is easy with eFax Corporate ( First, Just open a new email message.  In the To field, type your recipient's fax number You can even send a secure international fax — just include t…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now