Outlook Express problems
Posted on 2009-04-07
A friend of mine teaches in the public school system and they use Outlook Express - Microsoft Outlook Web Access, as the school system's email system. In their email, once you delete an item you have to go to the deleted folder to delete it again. Then you have to go to the Options folder and tell it to either Recover Item(s) or Permanently Delete Item(s).
He has been trying for weeks now to Permanently Delete all (or any) items in the Options Deleted Items folder, but he can't delete them. He gets the error message, "An error occurred while deleting the objects. Some of the objects may not be deleted." He gets this message whether he is trying to delete one email or all of the emails in this folder. The public schools' I.T. person has been to the school on several occasions trying to get the items deleted, but he has been unable to delete them.
I decided to experiment a while ago and deleted some items from his inbox; then I deleted the items from the deleted folder; then I went to the Options folder and I was able to permanently delete the items that I just deleted. So I am now assuming that his being unable to delete the 6 pages of emails in that folder must have something to do with how long the emails have been in this folder. However, according the school's I.T. person, this should have nothing to do with it.
Anyway... my question to you is, do you know how in the world he can delete these 6 pages of emails permanently? The I.T. person for the school system said they could not delete them from the server b/c it is against state law for them to do so.
His email account was frozen b/c his total email size was in excess of the maximum allowed by the school system per teacher. As I said earlier, I was able to delete 5 or 6 emails a while ago from the inbox, then from the deleted items folder and then from the Options - permanently delete folder. That freed up some space so now he is able to send and receive mail, but it's just a matter of time (less than days) before he is back in the same situation.
I'm sorry this is so long, but I just wanted to give you all the information I could that might help you figure out what is going on and how to get rid of all those emails in the Options - Permanently Delete folder.