Cannot upgrade managed SAV 10 client to unmanged SEP 11
Posted on 2009-04-07
I have ungraded two W2K3 servers including a DC in this network from managed SAV 10 client to unmanged SEP 11 client rather smoothly. But on this member server, which is running Blackberry Enterprise BTW, upgrade process gets aborted with the error "The SAVMain feature is must be installed with Symantec Antivirus. When using the ADDLOCAL property please include SAVMain in the list of features to install." Searching on Internet on this error produced very little.
I attempted to uninstall SAV10 from Add/Remove CPL as well as from setup.exe file of CLT-INST folder-share but get this same error each time. Also, followed lengthly instructions of Symantec doc ID 2005050210381448 to manually uninstall SAV10 (there was very little to clean) but it still won't go away from the programs list in CPL. After and before that, tried to install SEP11 from root setup.exe file of CD1 as well as from setup.exe in its SEP folder. Have rebooted this server after each operation -- about 8 times (during late night hours).
Thankfully only thing good is that I can still install back SAV10 client -- and Blackberry services are quitely chugging along during all this uninstall/reinstall mayhem.
Please help on how I can clean this server of SAV 10 client so SEP 11 can be put in place? Thanks.