Cannot install Windows FAX Services in Windows XP Pro SP3
Posted on 2009-04-08
There's a customer's computer that is used, among other things, as a FAX receiver for his radio station. I had the computer setup with a simple USB modem that took care of picking up the phone and receiving faxes.
Today, a month after a major medical emergency, the FAX services in that computer stopped working, and cannot be re-installed. The only thing done differently so far was that someone else was running the station while the regular guy was gone.
I tried reinstalling but I got an error code "0x4b8".
After some search on google, I tried this: "esentutl /p %windir%\security\database\secedit.sdb"
Now the installation wizard works fine, but in the end I still don't have the FAX services installed. In fact, when I go into services.msc, the FAX service shows up as "Shutting Down" and "Marked for Deletion"
One thing that I noticed is that under "Start Menu\Accessories\Communications\", instead of the folder Fax, i get this: "@%systemroot%\system32\fxres.dll,-118"
I bought a new modem today just to make sure it wasn't the modem that was fried, but I still get the same thing. Even though the previous modem was able to simply call my cellphone.
Thanks for the help.