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Cannot install Windows FAX Services in Windows XP Pro SP3

Posted on 2009-04-08
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Last Modified: 2012-05-06
Hi all,
There's a customer's computer that is used, among other things, as a FAX receiver for his radio station. I had the computer setup with a simple USB modem that took care of picking up the phone and receiving faxes.
Today, a month after a major medical emergency, the FAX services in that computer stopped working, and cannot be re-installed. The only thing done differently so far was that someone else was running the station while the regular guy was gone.

I tried reinstalling but I got an error code "0x4b8".
After some search on google, I tried this: "esentutl /p %windir%\security\database\secedit.sdb"
Now the installation wizard works fine, but in the end I still don't have the FAX services installed. In fact, when I go into services.msc, the FAX service shows up as "Shutting Down" and "Marked for Deletion"
One thing that I noticed is that under "Start Menu\Accessories\Communications\", instead of the folder Fax, i get this:  "@%systemroot%\system32\fxres.dll,-118"

I bought a new modem today just to make sure it wasn't the modem that was fried, but I still get the same thing. Even though the previous modem was able to simply call my cellphone.

Thanks for the help.
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Question by:DorianIS
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Accepted Solution

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Gothmog earned 500 total points
ID: 24095537
Have you tried a third party fax program yet?

Here are a couple free programs you can use:

http://www.maxmax.com/aDownloadStupidfax.htm
http://www.brothersoft.com/copy-and-fax-utility-9924.html
http://encoderx.co.uk/fax/
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Author Comment

by:DorianIS
ID: 24095602
I haven't, but I have WinFAX Pro 10. I'll give that a try.
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Expert Comment

by:Gothmog
ID: 24095691
Ok cool, let me know how it works out. Third party software is better than any windows built-in software anyway in my opinion :-)
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Author Comment

by:DorianIS
ID: 24106283
Installed WinFAX 10 today, still using the old modem. Everything works just fine...
But I'd still like to know why the windows fax service would just fail like that.
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Author Closing Comment

by:DorianIS
ID: 31567926
How does one phrase this correctly...
Perfect solution without actually having to solve the initial problem?
Oh well, the customer's happy, the fax works... Fine by me.
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Expert Comment

by:Gothmog
ID: 24156157
Well in my personal opnion the reason for its failure would be:

Because its Windows... Microsoft applications in windows and windows itself constantly give problems. Its possible the apllication got corrupted. I'm not a fan at all really of Windows nor Microsoft to be brutally honest but I still use it and make due because I can't write my own OS and I haven't found a Linux distro yet that supports all windows games, movies and music.

Glad I could help :)
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