I changed the administrator password and have not been able to get the Symantec BackUp Exec program to backup since. Yesterday I took these steps as directed on another Experts Exchange question. I stopped all services. I put new password in for all services. I sucessfully started all services. I successfully passed the new password and made the connection to the drive with the BackUp Exec program. It still failed with the same error: "e000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly" Please help!