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BackUp Exec daily backups failing

I changed the administrator password and have not been able to get the Symantec BackUp Exec program to backup since.  Yesterday I took these steps as directed on another Experts Exchange question.  I stopped all services.  I put new password in for all services.  I sucessfully started all services.  I successfully passed the new password and made the connection to the drive with the BackUp Exec program.  It still failed with the same error:  "e000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly"  Please help!  
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lanrookie
Asked:
lanrookie
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2 Solutions
 
synergiqCommented:
Try this...

In Veritas double click the service icon (bottom right)
click "Services credentials..."

Also to the right of the Services icon where it usually says the server name, double click and change the credentials from there.

What we do is use a seperate domain account where the password never changes and never given out, then when you change the Administrator password backups still work.
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lanrookieAuthor Commented:
I am not familiar with Veritas.  I dont think we run that.
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synergiqCommented:
Veritas is Backup Exec... What version you using?
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QEMS2Commented:
we use a seperate user credentials just for the services and never change the password so that way we never have the issue that you get when the password is changed.

Create a new user with sufficient permissions for the backup (ie: service credentials user or something like that) then get that account to be used just for all the updates or backup jobs that are to be done.
Never change the password after that!!!

Alternatively change the administrator password back to what it was and it should all work for now.
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lanrookieAuthor Commented:
I could easily change the password back to what it was.  The only reason I changed it was because I was told to as one of our employees was let go and knew the pw.  He is gone and will have no access to the server unless he is in the server room.  I was not aware that Veritas is the same as Semantec BackupExec.  We are using Symantec BackUp Exec 10d version 10.1.
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synergiqCommented:
I think it used to be called Veritas Backup Exec now its Symamtec.

10d was what I was looking at when i was explaining it.

As you open Backup Exec can you go to the stage where you can see your backup jobs and job history?
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lanrookieAuthor Commented:
Yes.  It shows the daily backups and tells weather they were successfull or failed.  I am there.    
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synergiqCommented:
ok, bottom right just above the clock theres the server name? and to the left theres the services icon?
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lanrookieAuthor Commented:
yes.  Its all blank.  I Attached a pic.
backUp-Exec-Help-1.doc
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it-hantverkarnaCommented:
I'd create a service account for Backup Exec.

Click the Icon as described above and then click "Services Credentials..." and write in the new account and password.

You can Also click "tools" and then "backup Exec services" To open the same window.
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it-hantverkarnaCommented:
put a mark in the top left box and then write in the Adminisrators account and then it's PW. and then your domain ofc.

But I really recomend to create a backup exec account in your AD.
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synergiqCommented:
Check the box and fill in the details...
Also go to Network at the top and Logon Accounts, select the account, click Edit, Change Password and enter in the new password.
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lanrookieAuthor Commented:
OK.  I went and looked and have found a backupexec account in AD.  I have not changed that pw.  The only one I changed was the administrator.  But now I have logged on to backupexec as the administrator with the new password.  But please remember the system threw this error before I touched anything in backup exec.  Now what?
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synergiqCommented:
Did you do what I said? Ticking the box and filling in the credentials you want and also clicking on the 'Network' tab at the top and going to 'Logon Accounts' and editing that password as well.
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lanrookieAuthor Commented:
Can I do a backup while I have people in the office working?  I would assume not.  But then I cannot test anything until they all leave today.  I cannot afford to wait until tomorrow morning again.
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it-hantverkarnaCommented:
Ok, so you entered the new Administrators password in the "Service account information" window?

Or you can enter the Backup exec account you found in your AD and that password, aslong as that account has administrative rights on the computers you need backup ex if you have remote agents.
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it-hantverkarnaCommented:
make a testrun - might show some errors if any.
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lanrookieAuthor Commented:
No I did not.  Because the BackupExec user account is the default account there and has not been changed.  There is no new password for it.
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synergiqCommented:
Right click the backup job, click test run and make sure Credentials check are checked...
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lanrookieAuthor Commented:
I changed the password back and the test run was successful!
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lanrookieAuthor Commented:
I appreciate both your help.  I changed the pw back to more easily solve the problem.  I learned a few things.  But mostly that I have more to learn about backUp Exec.  

Thanks again!
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lanrookieAuthor Commented:
Thanks!
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it-hantverkarnaCommented:
Well,

Here's what I think you should do.

Create a new AD users and if you have any special OU's place it in the Admin one.
use that new user only for backup exec. Put that user in Local Admin on your servers that gets backedup.

Add the Criterias in Backup exec as we sugested you do.

Make a testrun as you just did with the Credentials Check marked.

Should be OK!
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