Solved

Cannot Open File Attachments from Overseas Customer

Posted on 2009-04-08
2
300 Views
Last Modified: 2012-05-06
We have a customer located in Taiwan that is trying to send us e-mail attachments.  She has sent us various types of attachments (.PDF, .DOC, .XLS, etc).  When we receive the e-mail and try to open the attachment, we get the following message:

"Adobe Reader could not open 'DOC030909.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)"

If the user sends the e-mail to my external Yahoo address I can open the file without any issues.  I then can forward the e-mail from my Yahoo address to my work address and also open it.  For some reason though, when the user sends it directly to my work address or another work address, we get that above error message.
0
Comment
Question by:neptuneit
2 Comments
 
LVL 97

Expert Comment

by:war1
ID: 24098267
Hello neptuneit,

In Adobe Reader preferences, disable open file in Internet Explorer. Click OK.  Then file should open in Adobe.

Hope this helps!
war1
0
 
LVL 1

Accepted Solution

by:
neptuneit earned 0 total points
ID: 24099376
Sorry but this didn't fix the problem.  I don't think it is a particular Adobe issue.  This occurs no matter if the attachement is a PDF, Word, or Excel file.  Any file that I receive from this user will not open.
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question