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Cannot Open File Attachments from Overseas Customer

Posted on 2009-04-08
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Last Modified: 2012-05-06
We have a customer located in Taiwan that is trying to send us e-mail attachments.  She has sent us various types of attachments (.PDF, .DOC, .XLS, etc).  When we receive the e-mail and try to open the attachment, we get the following message:

"Adobe Reader could not open 'DOC030909.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)"

If the user sends the e-mail to my external Yahoo address I can open the file without any issues.  I then can forward the e-mail from my Yahoo address to my work address and also open it.  For some reason though, when the user sends it directly to my work address or another work address, we get that above error message.
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Question by:neptuneit
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2 Comments
 
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by:war1
ID: 24098267
Hello neptuneit,

In Adobe Reader preferences, disable open file in Internet Explorer. Click OK.  Then file should open in Adobe.

Hope this helps!
war1
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neptuneit earned 0 total points
ID: 24099376
Sorry but this didn't fix the problem.  I don't think it is a particular Adobe issue.  This occurs no matter if the attachement is a PDF, Word, or Excel file.  Any file that I receive from this user will not open.
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