Avaya VOIP phone reboot on Cisco Network
Posted on 2009-04-08
Why would a small group of users would have their Avaya ip phones boot on them when a call comes in?
I have a 2 building network, building one is all Cisco 6500vss in the core and all on native vlan. The access and distribution layers are a mix of Cisco, Foundry and HP in the process of moving to all Cisco and implementing vlans as we go. All the Avaya IP Phone server/call managers are on vlan 1 plugged into access layer equipment.
In building two we have all Cisco and a routed link between both building over a 8gig etherchannel on SM fiber between two Cisco 6500vss core switches. There is no vlan 1 in building 2 all the PCs and phones are on the same vlan 560 and plugged inline to each other. There are no high bandwidth applications so it was recommended to us by a VAR that we do not(almost regretting this now) QOS the voip traffic.
This handfull of users gets their calls bumped on they 1600 series Avaya phones at the start of a call. We believe the cable plant is all below the 100meter mark for POE. All the phones are currently POE, however we are testing an inline power for one user with the problem. As of yet we have not validated any pairs being open on the cable in the wall.
The network is being blamed for this issue, and I am open to the idea that its the network however the group of people that have the problem continue to have the problem whereas other people dont have the problem at all or are completely terrified to report the problem. I dont see how a network problem could tell a phone to boot at the beginning of a call. If it was a network interuption with POE you would think that the ip phone would boot at random. Same if it was a cable plant issue.
Building 2 has about 120 people in it, about 10 people have reported the issue. Im pretty good with networking but I am a noob when it comes to voip.
Any help on this issue is greatly appreciated.