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Win Vista Home Preminm Serv Pak 1 won't install properly

Posted on 2009-04-08
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Last Modified: 2012-05-06
I have run the virus and adware scans previously and it was clean system. Now when I run the install it gets to the installing 3 of 3 100% and then reboots going back to the installing 3 of 3 and look like it will work but then loops on the 3 of 3 screen. I have restored to a previous point to the serv pak install and tried the install again but it does the same procedure all over. Any Ideas .. this is a dell inspiron 1420
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Question by:jploessl
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by:dmarinenko
ID: 24098335
Did you format the hard drive before installing? Assuming you don't need any data.
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by:dmarinenko
ID: 24098342
If you don't need any data off the hard drive, I would delte and recreate the partition, and then format as well during the install.
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by:dmarinenko
ID: 24098391
I apologize, are you doing a full install or SP1?
If just SP1 do a repair

On start up tap F8 until you get to the boot screen

 

Run the "Repair my computer" option

 

Enter your username and password

 

Run the system restore for a point in time before the update was installed and then restart after it's done. (note: there is a tick box in the bottom left hand corner which says something like "choose restore point older than 5 days", if you don't immediately see any restore points tick this box)

If that doesn't work to get to a repair screen (Depends on BIOS) then


1) Insert DVD and begin the Vista setup.

 

2) Select language and currency format etc.. then click next.

 

3) Select repair my computer (or something like that) on the bottom left of the screen.

 

4) Select your Vista installation click next.

 

5) Click command prompt from the list of options.

 

6) Type 'ren c:\windows\winsxs\pending.xml pending.bak' press enter.

 

7) Type 'ren c:\windows\winsxs\cleanup.xml cleanup.bak' press enter.

 

8)  Type 'exit' press enter.

 

9) Click restart.
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Author Comment

by:jploessl
ID: 24098790
I am able to restore the computer to a previous point, I will run chkdsk /f and also the sfc /scannow. This is where I tried the update last time any other suggestions??
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by:dmarinenko
ID: 24099680
Are you trying to iinstall this from the windows updater?  You can try the manual installer
http://support.microsoft.com/kb/937287

Also make sure the following unsupported programs aren't running http://support.microsoft.com/kb/935796
And disable any anti-virus or firewall software

You can also start a clean boot environment before installing but after downloading the manual update

1. Click the Start buttonl, in the Start Search bar, copy and paste "msconfig" (without quotation marks) and press the Enter key to start System Configuration Utility. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

3. Click the "Startup" tab, click "Disable all".

4. Click OK.

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Author Comment

by:jploessl
ID: 24100502
now after disabling services and startups in the msconfig..... it blue screened while installing the update
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Expert Comment

by:dmarinenko
ID: 24100912
Did you make sure to hide the windows services?

What was the blue screen error code?
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Expert Comment

by:byteharmony
ID: 24100938
also you need to flush the corrupted data out of the updates folder i know it is in c:\windows. then redownload the sp1
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dmarinenko earned 500 total points
ID: 24101118
I believe it is the
C:\Windows\Software Distribution\Downloads folder.  Don't delete the folder just the contents.  Also it is best to stop the updater service if doing that.  
Although manually downloading and installing that file instead of the windows updater should have solved that.  But you never know.
The code on the bluescreen will probably help to figure out why.
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Author Closing Comment

by:jploessl
ID: 31568086
thanks for your help
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