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Application popup: BbDevMgrDeviceListener: BbDevMgr.exe - Unable To Locate Component : This application has failed to start because RAPI.dll was not found. Re-installing the application may fix this

i got this error message each time i open my bes application , but the application work:

Application popup: BbDevMgrDeviceListener: BbDevMgr.exe - Unable To Locate Component : This application has failed to start because RAPI.dll was not found.
Re-installing the application may fix this problem.

Sappbrosts

look at this thread, this may help:
https://www.experts-exchange.com/questions/24185045/the-application-has-failed-to-start-because-rapi-dll-was-not-found-after-i-reboot-my-bes-server.html

Gary Cutri

Hi, what is the exact version of BES that you are running? (e.g. 4.1.6.9)

Gary Cutri

If you aren't running the latest service pack (SP6) just install it over your current BES and it will correct this issue. As a FYI the third point in the version number is the service pack level e.g. 4.1.4.15 = 4.1 with SP4, 4.1.6.9 = 4.1 with SP6

Tisgf

ASKER

i got version 4.1.6 MR4 (bundle 105)

ithink this is the last update

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Gary Cutri

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Tisgf

ASKER

i try to find rapi.dll, only found mprapi.dll

and try to reinstall sp6 and mr4 ...

same problem...

about the uninstall, not sure about that one...

any other suggest

Sappbrosts

make sure you're not out of licenses on the server

Tisgf

ASKER

3 licences left..... so no im ok with that

Gary Cutri

Uninstalling is not as scary as it sounds. All the user data, licensing, configuration is stored in the database which isn't removed when you uninstall BES. Normally when I perform the process I also delete the BESadmin profile from the server (i.e. c:\Documents and Settings\BESadmin).

Tisgf

ASKER

ok, will try this weeken,after a backup and let you know

Nemskinator

I am having the same issue with BES5.0 - is this associated with active sync or BES application only?
I only found mprapi.dll as well in system32
Could this error come up simply due to license count? thanks