Solved

Application popup: BbDevMgrDeviceListener: BbDevMgr.exe - Unable To Locate Component : This application has failed to start because RAPI.dll was not found.  Re-installing the application may fix this

Posted on 2009-04-08
11
1,204 Views
Last Modified: 2012-05-06
i got this error message each time i open my bes application , but the application work:

Application popup: BbDevMgrDeviceListener: BbDevMgr.exe - Unable To Locate Component : This application has failed to start because RAPI.dll was not found.
Re-installing the application may fix this problem.
0
Comment
Question by:Tisgf
  • 4
  • 4
  • 2
  • +1
11 Comments
 
LVL 7

Expert Comment

by:Sappbrosts
ID: 24098974
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24098998
Hi, what is the exact version of BES that you are running? (e.g. 4.1.6.9)

0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24099069
If you aren't running the latest service pack (SP6) just install it over your current BES and it will correct this issue. As a FYI the third point in the version number is the service pack level e.g. 4.1.4.15 = 4.1 with SP4, 4.1.6.9 = 4.1 with SP6
0
 

Author Comment

by:Tisgf
ID: 24100089
i got version 4.1.6 MR4 (bundle 105)

ithink this is the last update
0
 
LVL 26

Accepted Solution

by:
Gary Cutri earned 250 total points
ID: 24100162
In this case re-apply SP6 and then MR4.  You can try manually searching for RAPI.dll and attempting to register the file.  As a worst case you can uninstall BES and the reinstall and point back to the existing database and services will resume.
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 

Author Comment

by:Tisgf
ID: 24100426
i try to find rapi.dll, only found mprapi.dll

and try to reinstall sp6 and mr4 ...

same problem...

about the uninstall, not sure about that one...

any other suggest
0
 
LVL 7

Expert Comment

by:Sappbrosts
ID: 24101019
make sure you're not out of licenses on the server
0
 

Author Comment

by:Tisgf
ID: 24101453
3 licences left..... so no im ok with that
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24105691
Uninstalling is not as scary as it sounds.  All the user data, licensing, configuration is stored in the database which isn't removed when you uninstall BES.  Normally when I perform the process I also delete the BESadmin profile from the server (i.e. c:\Documents and Settings\BESadmin).
0
 

Author Comment

by:Tisgf
ID: 24108421
ok, will try this weeken,after a backup  and let you know
0
 

Expert Comment

by:Nemskinator
ID: 26112594
I am having the same issue with BES5.0 - is this associated with active sync or BES application only?
I only found mprapi.dll as well in system32
Could this error come up simply due to license count? thanks
0

Featured Post

Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

Join & Write a Comment

Working settings for French ISP Orange "Prêt à Surfer" SIM cards for data connections only. Can't be found anywhere else !
With mobile becoming increasingly important to the business world, it is in your best interest to make sure that your email signature looks great across all types of devices. Find out how to create a mobile email signature with this guide.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
This video demonstrates how to create an example email signature rule for a department in a company using CodeTwo Exchange Rules. The signature will be inserted beneath users' latest emails in conversations and will be displayed in users' Sent Items…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now