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How do I restore from media that Symantec Backup Exec 11d reports "The requested media is not listed in the media index and could not be mounted..."?

Posted on 2009-04-08
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Last Modified: 2013-12-01
I am trying to restore data from Symantec Backup Exec 11d media files off a Backup to Disc (B2D).

Nothing has changed on the server however when trying to reindex the files it dispalys the error:

"The requested media is not listed in the media index and could not be mounted. To add the media's catalog information to the disk-based catalogs, run an inventory operation on the media and resubmit the Catalog operation"

I have following the instructions on Symantec's website to clear Catalog cache, Re-Inventory, and Re-Catalog and this still happens.
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Question by:steakmedia
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Author Comment

by:steakmedia
ID: 24100281
The requested media is not listed in the media index and could not be mounted. To add the media's catalog information to the disk-based catalogs, run an inventory operation on the media and resubmit the Catalog operation
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Author Comment

by:steakmedia
ID: 24100404
I found this on http://seer.entsupport.symantec.com/docs/288080.htm

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Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see  http://www.symantec.com/

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WHAT!!!?? Does that mean that they expect us to pay for an upgrade to fix a problem that their own software randomly creates!!?! causing incredible expense for data loss, or new software!!?!

Someone, I would be very grateful for a solution without needing to do that! Please...
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Author Comment

by:steakmedia
ID: 24100597
OK minor brain-wave - I'm going download a 60-day trial version of version 12.5 and see if that will let me do the cataloging..

Fingers crossed!
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Expert Comment

by:Rahul Misra
ID: 24145541
That is not going to help.
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Expert Comment

by:Rahul Misra
ID: 24145550
Go to TOOLS>OPTIONS>CATALOG
Clear the check mark next to the option to REQUEST MEDIA IN SEQUENCE
if the media is not corrupt and there is data on  it,you will be able to catalog the tape even if the job had spanned on multiple tapes irrespective of the order.You can then restore what ever data exists on the tape as new catalog will be generated by reading the tape.
If BEWS 11 does not work BEWS 12 or BEWS 12.5 would not either as this would not be a issue with  the application then.
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Expert Comment

by:Rahul Misra
ID: 24145556
You can also run the SGMON from the PROGRAM FILE>SYMANTEC>BACKUP EXEC
and select the option to debug CATALOG and DEVICE and MEDIA
it will report the label of the tape that its looking for and also any errors
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Expert Comment

by:Rahul Misra
ID: 24145570
Since in your case you are restoring from B2D files
Check the job logs for the label of the files created at the time of backup and check the media information for those files to verfiy that they have not been overwritten,You can match the modified date.
Also check the size and ensure that all the files that were created during the backup and hold the information are present,
You have not specified the properties of the B2D hence would not be able to provide more specifice instructions
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Author Comment

by:steakmedia
ID: 24145574
Agreed 12 or above does not work (including other versions of Symantec Backup Exec/NetBackup)

I had previously tried unchecking the Request Media in Sequence setting, but all of the  .bks files failed to catalog or restore...

Is this pointing at a major corruption of my backup disks?

They are two SATA 750GB disks that get rotated weekly, files on both are failing to restore/catalog...

I have to say, advice from technology peers suggest I should give up on this, loose this data, and find a new backup solution??
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Expert Comment

by:Rahul Misra
ID: 24145582
Its not the application at fault.
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Author Comment

by:steakmedia
ID: 24145598
Do you think purchasing a Symantec support agreement and asking them to help would be of any use?
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Expert Comment

by:Rahul Misra
ID: 24145609
if the data that u want to restore has not been overwritten and there are no hardware errors then YES
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Expert Comment

by:Rahul Misra
ID: 24146014
BTW what is the size of the BKF file that u are trying to catalog?
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Author Comment

by:steakmedia
ID: 24146029
all of the files are 10GB in size - theres a total of about 200GB of them...
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Expert Comment

by:Rahul Misra
ID: 24146043
Try this
 
Delete all the B2D files from the BEWS console
Stop all BEWS Services and rename the catalog folder
Start the services

Go to TOOLS>OPTIONS>CATALOG
Clear the check mark next to the option to REQUEST MEDIA IN SEQUENCE
Run an Inventory and catalog on the files again and it should run
Even it fails you will be able to restore data if  there is no physical corruption
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Accepted Solution

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steakmedia earned 0 total points
ID: 26556838
No solution was found, we accepted Data as lost :(
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