Solved

remote device issued disconnect signal

Posted on 2009-04-08
8
199 Views
Last Modified: 2012-05-06
we're using winfax 10.1 with us-robotics v92 on an xp machine.  i am getting an error "remote device issued a disconnect signal".
0
Comment
Question by:pacsmanks
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 11

Expert Comment

by:knoxzoo
ID: 24133803
Before or after dialing?
0
 

Author Comment

by:pacsmanks
ID: 24139318
after dialing, it start negotiation and the call drops
0
 
LVL 11

Expert Comment

by:knoxzoo
ID: 24139886
Is it only happening when you dial a specific machine, or a specific geographic area?  Or, does it happen regardless of area/location?
0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 

Author Comment

by:pacsmanks
ID: 24140246
it happens to specific numbers (2), we fax over 120 reports daily, about 20 of them go to those two numbers in one facility, same area code.  I have changed the rate of transmittion to automatic, the number of tries and duration (wait time to send again).  we are using analog faxing that facility uses digital (it is not the only one that uses digitial) we have over five locations use digital with no problem.
0
 
LVL 11

Expert Comment

by:knoxzoo
ID: 24140762
Have you had the phone company run tests between your location and the location you're having trouble communicating with?  

When there are consistent problems between two locations, but not between others, it's usually a flaky switch or router in the telco's equipment causing the problem.  

Have them do some diagnostic tests between your location and that of the intended recipient, then get back with me.

Alternately, you can set up an e-mail fax system, transmitting the faxes via e-mail to the location.
0
 

Author Comment

by:pacsmanks
ID: 24141251
thank you knoxzoo, will hv the phone company look at it, we can not send faxes througjh email due HIPPA since the faxes are pateint reports we have to have a more secure transmition, somehow HIPPA accepts faxes but not emails,
0
 
LVL 11

Expert Comment

by:knoxzoo
ID: 24141368
Of course.  If you want to find out how to really screw something up, get the government involved.  :-)
0
 
LVL 3

Accepted Solution

by:
GetFaxingdotcom earned 500 total points
ID: 24860581
When you have a problem with a specific fax not going though, usually, it is modem settings that need to be changed.  The problem is you don't want to change a setting fix sending to a specific fax, and then have other faxes that previously worked, fail.

Phone Line problems are possible, but are usually at the bottom of the check list considering you can fax to other areas without issue.

You need to first determine what modem of U.S. Robotics modem you have. Some modems have problems communicating with other fax devices, so it may be specific to the modem itself.

Some U.S. Robotics have the ability to switch Classes from 1 to 2.0 or 2, so you might want to also try that.  See http://www.getfaxing.com/forums for more details.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn more about the importance of email disclaimers with our top 10 email disclaimer DOs and DON’Ts.
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
Notifications on Experts Exchange help you keep track of your activity and updates in one place. Watch this video to learn how to use them on the site to quickly access the content that matters to you.
Where to go on the main page to find the job listings. How to apply to a job that you are interested in from the list that is featured on our Careers page.

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question