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Problem printing - spooler error - flash object in spool folder- printing tif files from email.

Posted on 2009-04-08
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Last Modified: 2013-12-15
Hi,
My client received a new fast PC (Windows XP installed, Office 2007) and has a USB HP 1018 printer. PC is part of a domain of about 70 users.

Generally all works well, but occasionally I get a call saying the spooler error has occured. When it has occured printing is not possible, even after reboot.
Investigation showed that once the error occured files had become stick in the:
C:\WINDOWS\system32\spool\PRINTERS
folder. (See screen shot). These files are identified as Shockwave Flash Objects or SHD files.

If I delete the files from this folder and then restart the print spooler service, all resumes back to normal.

This has been going on for a number of weeks and I have now I think at least nailed down an email where the problem occurs.

The problem defeintley occurs when printing using the quick print button on an email that contains a tif image file.

Any ideas how I can resolve this?
FlashObjectsinSpoolerCapture.JPG
SpoolerPrinterObjectErrorCapture.JPG
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Question by:afflik1923
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4 Comments
 
LVL 15

Assisted Solution

by:qz8dsw
qz8dsw earned 300 total points
ID: 24110872
Although Windows is reporting they are  Shockwave Flash Objects, the files are not.
They are temporary files created by Windows print spooler.
Generally what you will find is the root cause is people have started printing to the printer, and it is set to start spooling after the first page is printed.
Then for some reason (network blip, application crash) the full printout never gets there.
This leaves the windows print spooler in limbo, it's started a print job but can't finish it.

Stopping the print spooler service, deleteing the offending files, and starting the print spooler is one way around it (however tedious if it happens too often)
You could try setting the windows printer settings to start printing after the last page is printed.
(I would do that setting on the client machines AND the machines the printer is directly connected to)

Cheers,
Terry
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Author Comment

by:afflik1923
ID: 24128721
Hi Terry,

Thanks for the input. But how comes it hapens EACH time I print particular files. I ound some files that without fail it will create the error each time (when the files are as an attachment to an email).

So where could I look to work out what is happening?
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LVL 15

Expert Comment

by:qz8dsw
ID: 24132623
Is it a particular type of attachment or just all attachments?
How are you printing them (From within your mail client or are you double clicking on them to open them and then printing from that application)

Without some more information about the actual files that are causing this it's abit hard to be specific about what could be the cause.
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Accepted Solution

by:
afflik1923 earned 0 total points
ID: 24490674
OK in the end on this one we are able to resolve it by rolling back to an older drive for the printer (the one on the CD). The engineer who helped me also said he had to clear out registry entries for ALL printers but I have not confirmed this (may have been stringing the work out). But once the old driver was installed the issue does not occur.

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