My client received a new fast PC (Windows XP installed, Office 2007) and has a USB HP 1018 printer. PC is part of a domain of about 70 users.
Generally all works well, but occasionally I get a call saying the spooler error has occured. When it has occured printing is not possible, even after reboot.
Investigation showed that once the error occured files had become stick in the:
folder. (See screen shot). These files are identified as Shockwave Flash Objects or SHD files.
If I delete the files from this folder and then restart the print spooler service, all resumes back to normal.
This has been going on for a number of weeks and I have now I think at least nailed down an email where the problem occurs.
The problem defeintley occurs when printing using the quick print button on an email that contains a tif image file.
Any ideas how I can resolve this?