afflik1923
asked on
Problem printing - spooler error - flash object in spool folder- printing tif files from email.
Hi,
My client received a new fast PC (Windows XP installed, Office 2007) and has a USB HP 1018 printer. PC is part of a domain of about 70 users.
Generally all works well, but occasionally I get a call saying the spooler error has occured. When it has occured printing is not possible, even after reboot.
Investigation showed that once the error occured files had become stick in the:
C:\WINDOWS\system32\spool\ PRINTERS
folder. (See screen shot). These files are identified as Shockwave Flash Objects or SHD files.
If I delete the files from this folder and then restart the print spooler service, all resumes back to normal.
This has been going on for a number of weeks and I have now I think at least nailed down an email where the problem occurs.
The problem defeintley occurs when printing using the quick print button on an email that contains a tif image file.
Any ideas how I can resolve this?
FlashObjectsinSpoolerCapture.JPG
SpoolerPrinterObjectErrorCapture.JPG
My client received a new fast PC (Windows XP installed, Office 2007) and has a USB HP 1018 printer. PC is part of a domain of about 70 users.
Generally all works well, but occasionally I get a call saying the spooler error has occured. When it has occured printing is not possible, even after reboot.
Investigation showed that once the error occured files had become stick in the:
C:\WINDOWS\system32\spool\
folder. (See screen shot). These files are identified as Shockwave Flash Objects or SHD files.
If I delete the files from this folder and then restart the print spooler service, all resumes back to normal.
This has been going on for a number of weeks and I have now I think at least nailed down an email where the problem occurs.
The problem defeintley occurs when printing using the quick print button on an email that contains a tif image file.
Any ideas how I can resolve this?
FlashObjectsinSpoolerCapture.JPG
SpoolerPrinterObjectErrorCapture.JPG
SOLUTION
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Is it a particular type of attachment or just all attachments?
How are you printing them (From within your mail client or are you double clicking on them to open them and then printing from that application)
Without some more information about the actual files that are causing this it's abit hard to be specific about what could be the cause.
How are you printing them (From within your mail client or are you double clicking on them to open them and then printing from that application)
Without some more information about the actual files that are causing this it's abit hard to be specific about what could be the cause.
ASKER CERTIFIED SOLUTION
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ASKER
Thanks for the input. But how comes it hapens EACH time I print particular files. I ound some files that without fail it will create the error each time (when the files are as an attachment to an email).
So where could I look to work out what is happening?