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Message not shoing in inbox outlook

Posted on 2009-04-08
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Last Modified: 2013-11-30
I am seen a really weird behavior, I get emails from the outside and there are not showing in the inbox, when I use the message tracking center in the Exchange System Manager I can find the email and I can see that the message history states that was delivered to the SMTP store Driver of the user but it does not show in the inbox
I checked for rules in outlook and the user has none
there is a BES and sometimes the email will show up in the BB but not in the inbox of outlook
thanks
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Question by:CarlosVL
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3 Comments
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 24103219
Hi, when an email arrives on the BB open the message and at the top of the email it will tell you which folder it is in.
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jdera earned 1500 total points
ID: 24103316
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LVL 26

Expert Comment

by:Gary Cutri
ID: 24104532
Also if possible log into OWA and check to see if the email is visible.  If you can see the emails it means there is a corruption in the Outlook .ost file, in this event you can just close Outlook and rename the ost and when Outlook is opened again it will be recreated.
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