Message not shoing in inbox outlook

I am seen a really weird behavior, I get emails from the outside and there are not showing in the inbox, when I use the message tracking center in the Exchange System Manager I can find the email and I can see that the message history states that was delivered to the SMTP store Driver of the user but it does not show in the inbox
I checked for rules in outlook and the user has none
there is a BES and sometimes the email will show up in the BB but not in the inbox of outlook
Who is Participating?
Gary CutriData & Communications SpecialistCommented:
Hi, when an email arrives on the BB open the message and at the top of the email it will tell you which folder it is in.
Gary CutriData & Communications SpecialistCommented:
Also if possible log into OWA and check to see if the email is visible.  If you can see the emails it means there is a corruption in the Outlook .ost file, in this event you can just close Outlook and rename the ost and when Outlook is opened again it will be recreated.
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