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Windows 2003 DC automatically reboots to STOP Error 1000008e

Posted on 2009-04-08
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Last Modified: 2012-05-06
Hello,
After searching the kb for a week or so I am still drawing a blank.  Many have had similar issues, but the fixes have not worked for me.

System: Dell PE 1850.  Still under Warranty.  Ran Online Diag and everything tested successfully

1.  The machine first started rebooting itself to STOP errors 2/17/2009 with 2 weeks in between the next reboot.  Now it's every day or so with increasing velocity
2.  I will post the most recent STOP errors and the minidump logs if possible
3.  After 1 to 3 STOP errors the machine will boot up.  Except: It will not allow planned reboots,
so I cannot update the BIOS.  Also, I am still trying to uninstall Symantec AV because it is throwing errors in the App Log.
4.  The machine only allows hard boots and always stops after that to blue screen
5.  During Disk Cleanup it crashed and rebooted to STOP
6.  I have been able to update the Video Driver as I saw ATI errors in the Sys Log, I am waiting
until this evening to reboot and apply.

I'm basically looking for error/minidump analysis.  I do not want to format this machine, we have a backup DC, but I just want to fix if possible.

thanks in advance!
Error code 1000008e, parameter1 c0000005, parameter2 8aab6b28, parameter3 8aab69f7, parameter4 00000000.
 
Error code 1000008e, parameter1 c0000005, parameter2 89c3d6fa, parameter3 8aaccc4c, parameter4 00000000.
 
Error code 1000008e, parameter1 c0000005, parameter2 89c25612, parameter3 8aa4ccfc, parameter4 00000000.
 
Error code 00000050, parameter1 e8195412, parameter2 00000000, parameter3 8ab44d4c, parameter4 00000002.
 
Error code 00000050, parameter1 e8174412, parameter2 00000000, parameter3 8b045d4c, parameter4 00000002.
 
Error code 0000000a, parameter1 00000000, parameter2 d0000002, parameter3 00000001, parameter4 80866ea6.
 
Error code 1000008e, parameter1 c0000005, parameter2 8a54ed65, parameter3 8aaafad8, parameter4 00000000.
 
Error code 1000008e, parameter1 c0000005, parameter2 89c8dd65, parameter3 8aad7ad8, parameter4 00000000.

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Minidump.zip
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Question by:smmclean
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4 Comments
 
LVL 88

Assisted Solution

by:rindi
rindi earned 1600 total points
ID: 24106882
Your dumps mostly point to different issues (including the ATI driver issues you mentioned). In such cases the problem is often caused by hardware problems, like bad RAM, Overheating, Problems with the HD's, bad PSU, or bad mainboard.

1. Clean out all the dust, make sure the fans all run smoothly, remove the heatsinks from the CPUs, clean both surfaces very thoroughly, apply a very small drop of thermal transfer paste, and firmly reattach the heatsinks.

2. Use memtest86+ to test the RAM. If it finds errors test each stick alone, if the mainboard allows for that, one after the other, and if the modules themselves test out find, test one module in every slot separately, as sometimes the slots can be bad too.

3. Test each HD using it's manufacturer's diagnostic utility. If they are connected to a raid controller, you may have to connect them as single disks to a non raid controller for the utility to be able recognize the HD and run the test. Also set the system not to use a pagefile, reboot, now create a new pagefile and reboot again, as sometimes corrupt pagefiles can cause this too.

You'll find both, memtest86+ and the diagnostic utilities on the UBCD:

http://ultimatebootcd.com

4. Check the mainboard for bulging, leaking or cracking capacitors, usually close to the CPUs. Also replace the PSUs.
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Author Comment

by:smmclean
ID: 24108722
Thanks for the comments!

Last night I was able to:

1.  Boot into safe mode
2.  Update the ATI Video driver
3.  Update the BIOS

After a reboot I received around 7 more STOP messages before getting into the regular OS

Then I was able to:

1.  Uninstall any peripheral software
2.  Uninstall Symantec Antivirus and System Center (I will install new edition after this problem is fixed)

Could you tell me if the dump pointed to any other files specifically?  The server has not crashed overnight yet, so I'm hoping it was the Symantec.  I already ran memory and drive tests through the DELL Diagnostics.  Everything passed.  It's a 1U Rack Mount PE, so blowing the dust out shouldn't really be a problem in my opinion, but I will see if I can try it tonight if it fails again today.

Any other options from the minidump?
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LVL 88

Expert Comment

by:rindi
ID: 24108853
No, the dumps didn't specifically point to other files. Don't use the Dell memory test, it isn't as good as memtest86+, and also their drive test probably isn't as good as the drive manufacturer's specific test.
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Accepted Solution

by:
smmclean earned 0 total points
ID: 24170097
Well, not getting a lot of help here.  A quick update:

I did uninstall Symantec Antivirus Corp Edition.  Now the Auto-restarts and crazy errors in the App log have stopped.

Still Getting one STOP error on reboots though.  Memory Tests are still successful, no failures.  Will close this by accepting partial...thx for answering at least Rindi.
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