server share locks up Office programs

Posted on 2009-04-08
Medium Priority
Last Modified: 2012-05-06
I updated the antivirus on a client server, since then a couple of the shared folders cause Word and Excel to hang when saving a file.  I have uninstalled the antivirus, reset the folder security but the problem continues.  Other shared folders are fine.
Question by:talietechie

Expert Comment

by:Thomas Wheeler
ID: 24103508
How is the folder being shared? This can happen when you AV has an active protection running but since the AV is uninstalled that should not be the issue. Are the other shared folders on the same machine?
LVL 12

Expert Comment

ID: 24104341
Well ,a similar topic is already there.Have a look.

Can you please tell me the name of the antivirus you have and the version of the office plus your operating system.
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 24104430
Have you checked these folders for any infected files? what is the antivirus you are using ?
Open my computer and Click on tools -> folder options and show hidden & hidden system files..
If there are any hidden scripts or .ini files try to scan these shared folders with an online scanner or upload the files to www.virustotal.com.

- Then Download hijackthis
* Install, run and then attach your log here.
* Don't fix nothing till we have a look at your log.
( http://download.hijackthis.eu/HJTInstall.exe )

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Author Comment

ID: 24105838
I have used the on-line Panda Scan to check for Viruses, nothing.  There are other shares, some work, the main ones don't.  This server serves several departments, I have sub folders shared out.  Everything worked great for months until the new anti-virus update.  Also, this is a Domain controller and a Terminal server.
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 24107690
Can you roll back the latest update? if that doesn't work try reinstalling the Antivirus ..!

Accepted Solution

talietechie earned 0 total points
ID: 24163752
I finally had to rebuild the server, everything I tried caused something else to fail.  First DNS then DHCP wouldn't restart.  It became easier to replace then repair.  Office 2002 continued to be a problem after replacement of the server OS, upgrading to Office 2007solved that.  Antivirus is up and running and everything is OK.

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