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server share locks up Office programs

I updated the antivirus on a client server, since then a couple of the shared folders cause Word and Excel to hang when saving a file. I have uninstalled the antivirus, reset the folder security but the problem continues. Other shared folders are fine.

Thomas Wheeler

How is the folder being shared? This can happen when you AV has an active protection running but since the AV is uninstalled that should not be the issue. Are the other shared folders on the same machine?

ibrahim52

Well ,a similar topic is already there.Have a look.
https://www.experts-exchange.com/questions/23018742/Microsoft-Word-hangs-while-saving-500-pts.html

Can you please tell me the name of the antivirus you have and the version of the office plus your operating system.

Mohammed Hamada

Have you checked these folders for any infected files? what is the antivirus you are using ?
Open my computer and Click on tools -> folder options and show hidden & hidden system files..
If there are any hidden scripts or .ini files try to scan these shared folders with an online scanner or upload the files to www.virustotal.com.

- Then Download hijackthis
* Install, run and then attach your log here.
* Don't fix nothing till we have a look at your log.
( http://download.hijackthis.eu/HJTInstall.exe )

talietechie

ASKER

I have used the on-line Panda Scan to check for Viruses, nothing. There are other shares, some work, the main ones don't. This server serves several departments, I have sub folders shared out. Everything worked great for months until the new anti-virus update. Also, this is a Domain controller and a Terminal server.

Mohammed Hamada

Can you roll back the latest update? if that doesn't work try reinstalling the Antivirus ..!

ASKER CERTIFIED SOLUTION

talietechie

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