Solved

server share locks up Office programs

Posted on 2009-04-08
6
248 Views
Last Modified: 2012-05-06
I updated the antivirus on a client server, since then a couple of the shared folders cause Word and Excel to hang when saving a file.  I have uninstalled the antivirus, reset the folder security but the problem continues.  Other shared folders are fine.
0
Comment
Question by:talietechie
6 Comments
 
LVL 7

Expert Comment

by:Thomas Wheeler
ID: 24103508
How is the folder being shared? This can happen when you AV has an active protection running but since the AV is uninstalled that should not be the issue. Are the other shared folders on the same machine?
0
 
LVL 12

Expert Comment

by:ibrahim52
ID: 24104341
Well ,a similar topic is already there.Have a look.
http://www.experts-exchange.com/Software/Office_Productivity/Office_Suites/MS_Office/Q_23018742.html

Can you please tell me the name of the antivirus you have and the version of the office plus your operating system.
0
 
LVL 23

Expert Comment

by:Mohammed Hamada
ID: 24104430
Have you checked these folders for any infected files? what is the antivirus you are using ?
Open my computer and Click on tools -> folder options and show hidden & hidden system files..
If there are any hidden scripts or .ini files try to scan these shared folders with an online scanner or upload the files to www.virustotal.com.

- Then Download hijackthis
* Install, run and then attach your log here.
* Don't fix nothing till we have a look at your log.
( http://download.hijackthis.eu/HJTInstall.exe )

0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 

Author Comment

by:talietechie
ID: 24105838
I have used the on-line Panda Scan to check for Viruses, nothing.  There are other shares, some work, the main ones don't.  This server serves several departments, I have sub folders shared out.  Everything worked great for months until the new anti-virus update.  Also, this is a Domain controller and a Terminal server.
0
 
LVL 23

Expert Comment

by:Mohammed Hamada
ID: 24107690
Can you roll back the latest update? if that doesn't work try reinstalling the Antivirus ..!
0
 

Accepted Solution

by:
talietechie earned 0 total points
ID: 24163752
I finally had to rebuild the server, everything I tried caused something else to fail.  First DNS then DHCP wouldn't restart.  It became easier to replace then repair.  Office 2002 continued to be a problem after replacement of the server OS, upgrading to Office 2007solved that.  Antivirus is up and running and everything is OK.
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many companies are making the switch from Microsoft to Google Apps (https://www.google.com/work/apps/business/). Use this article to learn more about what Google Apps has to offer and to help if you’re planning on migrating to Google Apps. It is …
Using Word 2013, I was experiencing some incredible lag when typing.  Here's what worked for me....
This video walks the viewer through the process of creating envelopes and labels, with multiple names and addresses. Navigate to the “Start Mail Merge” button in the Mailings tab: Follow the step-by-step process until asked to find the address doc…
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now