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server share locks up Office programs

Posted on 2009-04-08
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Last Modified: 2012-05-06
I updated the antivirus on a client server, since then a couple of the shared folders cause Word and Excel to hang when saving a file.  I have uninstalled the antivirus, reset the folder security but the problem continues.  Other shared folders are fine.
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Question by:talietechie
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by:Thomas Wheeler
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How is the folder being shared? This can happen when you AV has an active protection running but since the AV is uninstalled that should not be the issue. Are the other shared folders on the same machine?
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by:ibrahim52
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Well ,a similar topic is already there.Have a look.
http://www.experts-exchange.com/Software/Office_Productivity/Office_Suites/MS_Office/Q_23018742.html

Can you please tell me the name of the antivirus you have and the version of the office plus your operating system.
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by:Mohammed Hamada
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Have you checked these folders for any infected files? what is the antivirus you are using ?
Open my computer and Click on tools -> folder options and show hidden & hidden system files..
If there are any hidden scripts or .ini files try to scan these shared folders with an online scanner or upload the files to www.virustotal.com.

- Then Download hijackthis
* Install, run and then attach your log here.
* Don't fix nothing till we have a look at your log.
( http://download.hijackthis.eu/HJTInstall.exe )

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by:talietechie
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I have used the on-line Panda Scan to check for Viruses, nothing.  There are other shares, some work, the main ones don't.  This server serves several departments, I have sub folders shared out.  Everything worked great for months until the new anti-virus update.  Also, this is a Domain controller and a Terminal server.
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by:Mohammed Hamada
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Can you roll back the latest update? if that doesn't work try reinstalling the Antivirus ..!
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talietechie earned 0 total points
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I finally had to rebuild the server, everything I tried caused something else to fail.  First DNS then DHCP wouldn't restart.  It became easier to replace then repair.  Office 2002 continued to be a problem after replacement of the server OS, upgrading to Office 2007solved that.  Antivirus is up and running and everything is OK.
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