Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

server share locks up Office programs

Posted on 2009-04-08
6
Medium Priority
?
257 Views
Last Modified: 2012-05-06
I updated the antivirus on a client server, since then a couple of the shared folders cause Word and Excel to hang when saving a file.  I have uninstalled the antivirus, reset the folder security but the problem continues.  Other shared folders are fine.
0
Comment
Question by:talietechie
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 7

Expert Comment

by:Thomas Wheeler
ID: 24103508
How is the folder being shared? This can happen when you AV has an active protection running but since the AV is uninstalled that should not be the issue. Are the other shared folders on the same machine?
0
 
LVL 12

Expert Comment

by:ibrahim52
ID: 24104341
Well ,a similar topic is already there.Have a look.
http://www.experts-exchange.com/Software/Office_Productivity/Office_Suites/MS_Office/Q_23018742.html

Can you please tell me the name of the antivirus you have and the version of the office plus your operating system.
0
 
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 24104430
Have you checked these folders for any infected files? what is the antivirus you are using ?
Open my computer and Click on tools -> folder options and show hidden & hidden system files..
If there are any hidden scripts or .ini files try to scan these shared folders with an online scanner or upload the files to www.virustotal.com.

- Then Download hijackthis
* Install, run and then attach your log here.
* Don't fix nothing till we have a look at your log.
( http://download.hijackthis.eu/HJTInstall.exe )

0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 

Author Comment

by:talietechie
ID: 24105838
I have used the on-line Panda Scan to check for Viruses, nothing.  There are other shares, some work, the main ones don't.  This server serves several departments, I have sub folders shared out.  Everything worked great for months until the new anti-virus update.  Also, this is a Domain controller and a Terminal server.
0
 
LVL 24

Expert Comment

by:Mohammed Hamada
ID: 24107690
Can you roll back the latest update? if that doesn't work try reinstalling the Antivirus ..!
0
 

Accepted Solution

by:
talietechie earned 0 total points
ID: 24163752
I finally had to rebuild the server, everything I tried caused something else to fail.  First DNS then DHCP wouldn't restart.  It became easier to replace then repair.  Office 2002 continued to be a problem after replacement of the server OS, upgrading to Office 2007solved that.  Antivirus is up and running and everything is OK.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Word is a program we have all encountered at some point, but very few of us have dug deep into its full scope of features, let alone customized it to suit our needs. Luckily making the ribbon (aka toolbar, first introduced in Word 2007) wo…
Technology opened people to different means of presenting information, but PowerPoint remains to be above competition. Know why PPT still works today.
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question