?
Solved

Entourage 2008 will not synch with Exchange 2003 accounts, error -18500

Posted on 2009-04-08
7
Medium Priority
?
2,329 Views
Last Modified: 2012-05-06
I am having problems with Entourage 2008 on a MAC. I am not able to successfully synchronize email Inbox, contacts, etc (to my workplace Exchange 2003 Server via our OWA https exchange server site address + DAV). In the Calendar however, I can create and read items already created. If I create other kinds of new items in Entourage, there are synchronization problems with the Exchange server. I'm not using IMAP or POP3. I can send mail just fine so I know it's connecting.  I've also tried clearing the cache and configuring the Entourage client numerous ways as suggested in forums across the Internet. Still, nothing in the Inbox or Contacts.

The error message in Entourage is "Could not synchronize record - Error 18500".

The Exchange server is version 2003, SP2, all current patches, and functioning OWA for years with mobile devices etc working fine.

Entourage v 12.1.5 (081119)
I've tried it on two different Macs, Leopard and Tiger OSX, same result.

I'm wondering if there is a Microsoft Exchange 2003 patch or setting that could be causing the problem.  Has anyone else had experience with this?
0
Comment
Question by:LegResCom
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
7 Comments
 
LVL 53

Expert Comment

by:strung
ID: 24107014
0
 
LVL 53

Expert Comment

by:strung
ID: 24107041
By the way, there are three different version of Entourage 2008, one of which (the one that comes with the Home and Student Edition of Office) does not have Exchange support. Make sure your version had Exchange Support.
0
 

Author Comment

by:LegResCom
ID: 24107078
Good point, we actually got the media from our Enterprise Agreement though.  According to the MS download page:

Programs Included
Word, Excel, PowerPoint, Entourage, Microsoft Server Exchange Support, Automator Actions for Workflows in Microsoft Office  
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 
LVL 53

Expert Comment

by:strung
ID: 24107098
If you got it through your Enterprise Agreement, it should work. All I can suggest is to search the links I posted earlier.

Also open Disk Utility on the Mac and run Repair Permissions. Then rebuild the Entourage database.
0
 

Accepted Solution

by:
LegResCom earned 0 total points
ID: 24107402
Solved our own problem:

We noticed event 9667 in our Exchange server's event log.  Basically it's a quota limit on the Exchange database.  We moved the account to a different Exchange database and Entourage 2008 worked as it should.

Thanks!
0
 
LVL 4

Expert Comment

by:mouseware
ID: 25965092
There is a easy way to fix this problem There is a Reg key on the mail server in "Hkey_Local_Machine/System/CurrentControlSet/MSExhangeIS/your server name\Private-yourkey\NonMAPI Names Props Quota" which by default is set to 8192 I changed this to 16000 and it fixed my problems. The reg keys in the microsoft article had no effect on the problem with the error caused by Entourage. Once you change this key Dismount and remount the mail store.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
how to add IIS SMTP to handle application/Scanner relays into office 365.
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question