?
Solved

Outlook Signature Disappear when launched through Citrix

Posted on 2009-04-08
4
Medium Priority
?
2,417 Views
Last Modified: 2012-05-06
Hi,

We are having an issue with the outlook signature when access access outlook through citrix. It works if I do RDP to the server..
Each time user logs in to outlook through citrix they have to add their signature again. I tried the First Run Reg key tweak, but No luck.

We are running Citrix PS 4.5
Outlook with SP 3

Appreciate any help

Thanks.
Amila
0
Comment
Question by:apa1556
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 11

Accepted Solution

by:
pfcjoker earned 500 total points
ID: 24112268
Are you setup with roaming profiles, redirected profiles, or even local profiles with multiple servers?

By default Outlook stores the signature in %userprofile%\Application Data\Microsoft\Signatures - make sure your are either A) saving this location session to session (using roaming or redirected profiles) or if you have a single server make sure nothing is deleting the user's profile (scheduled delprof, or GPO that removes profiles)

Check GPOs as well as Check User Account settings for Roaming Profile setup to confirm.
0
 

Author Comment

by:apa1556
ID: 24154714
Thanks for the comment pfcjoker.

We are having Roaming profiles. Signature is in place(i.e. in correct location), but what happens is its not picking up when we open outlook through citrix. We hve to set the signature each time we logged in to outlook. I think something is resetting the settings. This is not only the signature, even if we map a additional Mail Box, it also dissapear when we log in next time.
There is no delprof or GPO that removes profiles in the system.
0
 
LVL 11

Expert Comment

by:pfcjoker
ID: 24163027
What about any GPOs or Custom Office install/settings that causes the office settings to not retain?
0
 

Author Comment

by:apa1556
ID: 24164252

I went through the GPO which applies to the citrix servers & there was only one setting, That is "Delete cached copies of roaming profiles" is set to Enabled.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix policies are the most efficient method to configure and tune XenDesktop environments, allowing organizations to control connection, security and bandwidth settings based on various combinations of users, devices or connection types.  Citrix …
Mailbox Overload?
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question