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Outlook 2007 Clients dont use Exchange 2003 Index

Posted on 2009-04-09
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Last Modified: 2012-05-06
Our company uses the index function within Exchange 2003 to search for items within Public Folders.

Up until now we have used Outlook 2003 clients and all has worked fine.

However we have upgraded a couple of clients to 2007 and they refuse to search the public folders using the index and hang the client (the old 2003 clients still work fine).

I have tried this with and without windows desktop search installed.

Any ideas why this is not working?

Thanks
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Question by:IDWilliams
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4 Comments
 
LVL 65

Expert Comment

by:Mestha
ID: 24108455
Cached mode?
If the client is in cached mode then it doesn't use the index.

Simon.
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Author Comment

by:IDWilliams
ID: 24108618
Tried with both cached mode enabled and disabled already, made no difference.
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LVL 65

Expert Comment

by:Mestha
ID: 24109173
Cached mode is the only reason I can think of, unless Microsoft removed the functionality from Outlook 2007. That wouldn't surprise me because everyone is encouraged to use cached mode with Exchange as much as possible.

Simon.
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Accepted Solution

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IDWilliams earned 0 total points
ID: 25447743
Solution is that Outlook 2007 only seems to be able to search Exchange 2007 public folder when using the index feature.
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