Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Active Sync 80072eff

Posted on 2009-04-09
2
Medium Priority
?
2,321 Views
Last Modified: 2013-12-05
Hello,

We have a Treo 700w (Verizon) that when connected to a computer via USB, an error window pops up during sync:

"The server could not be reached.  This can be caused by temporary network conditions.

Support Code: 80072eff"

This error message appears on the computer screen, not the phone.  Most of the articles I am reading deal with this error on the phone.

We have reinstalled ActiveSync, but it did not solve the problem.  Our sync profile is as follows:
Email & Tasks from Exchange (over the air), Calendar & Contacts only sync via USB.  

The error pops up during the sync to Exchange portion.   One article recommended enabling the "keep wireless connection active" checkbox, I did that but it made no difference.

Any suggestions.
0
Comment
Question by:compsol1993
2 Comments
 
LVL 12

Accepted Solution

by:
florin_s earned 2000 total points
ID: 24106968
Hi,

Here is what I have on the subject:

Possible_Cause:

The connection with the server has been reset.
- OR -
Synchronization failed due to a communications failure. Try again

Possible_Resolution:

Verify that the server is listening on the SSL port and that the device can connect to the server over SSL.
1. The connection with the server was reset. You are using a Windows Mobile 2002-based device or a Windows Mobile 2003-based device with SSL. However an SSL connection could not be established and the connection was reset.

User_Action:

Verify that the server you are connecting is listening on the SSL port. Ensure that you can connect to the server over SSL using Internet Explorer on the device.

Also if you use forms-based authentication see this:

http://support.microsoft.com/Default.aspx?kbid=817379
0
 

Author Comment

by:compsol1993
ID: 24107228
Thanks for the response, there is one important point that I neglected to mention.  

This works 90% of the time, the problem only comes up randomly, sometimes rebooting the computer allows this to work, other times the phone needs to be soft reset.

These SSL items seem to be issues that would happen all of the time, not just randomly.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I am posting this in case anyone runs into similar issues that I did, this may save you a lot of grief: Condition: 1. Your NetBIOS domain name contains an ampersand " & " character.  (e.g. AT&T) 2. You've tried to run any Microsoft installation…
In this article, I will demonstrate that how to do a PST migration from Exchange Server to Office 365. This method allows importing one single PST, or multiple PST's at once.
how to add IIS SMTP to handle application/Scanner relays into office 365.
How to fix incompatible JVM issue while installing Eclipse While installing Eclipse in windows, got one error like above and unable to proceed with the installation. This video describes how to successfully install Eclipse. How to solve incompa…
Suggested Courses

571 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question