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When a user clicks on the outlook 2007 icon the screen goes black?

Posted on 2009-04-09
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Last Modified: 2012-05-06
User is on an exchange server and is having problems opening outlook 2007.
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Question by:TechieInTraining04
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apache09 earned 50 total points
ID: 24133619
Check that they have SP1 installed:
http://www.microsoft.com/downloads/details.aspx?FamilyId=9EC51594-992C-4165-A997-25DA01F388F5&displaylang=en

Otherwise, try going to
Start>Run>Outlook.exe

Does Outlook Open?

If not try

Start>Run>Outlook.exe /safe

Does it open now.

If both of the above work fine, might just delete the Outlook Icon from your desktop and recreate it.
Go to C:\Program Files\Microsoft Office\Office12 (If this is where Office 2007 is installed on this machine)
Find Outlook.exe, right click on it and Send To Desktop



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Author Closing Comment

by:TechieInTraining04
ID: 31568501
Thank you for your help.
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