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"You cannot respond to a meeting without an organizer. You must add an organizer field to the item."

Posted on 2009-04-09
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Last Modified: 2012-06-27
I'm working on resolving an issue for a user that needs to reschedule appointments in 3 Conference Rooms when needed.
The user will open the meeting request and hit 'decline' and then attempt to edit the response before sending it back but then the appointment closes and the following message appears:
"You cannot respond to a meeting without an organizer. You must add an organizer field to the item. "

-End User has Full Mailbox Access
-Listed as a 'Owner' of the Calendar
-Delegate Rights granted to the Calendar as well
-Not in Cached Mode

Check Office updates and Office is up to date on patches.
User does not have a blackberry device.

Not sure of what else to do...I have researched this topic and all the items I have tried have not worked.

Thanks
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Question by:Admin_Stooge
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13 Comments
 
LVL 23

Expert Comment

by:Stacy Spear
ID: 24116551
How are the original meetings being created?
0
 

Author Comment

by:Admin_Stooge
ID: 24129359
The Test Meeting I created to reproduce the errors was done through Outlook and adding the conference room as a resource and the user getting the errors as someone required.
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LVL 23

Expert Comment

by:Stacy Spear
ID: 24129552
Change the calendar view to "Active Appointments". This should result in a table view. Right click on the column headings to add a field. In the field choser, pick All appt fields. Scroll down and drag n drop the Organizer field on the fieldbar. Is the organizer truly empty for those appointments?
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Author Comment

by:Admin_Stooge
ID: 24131447
The Organizer (From Field) is showing the end users who scheduled the meetings.
My Test Meeting Request that I had scheduled for last week that re-produced the error message was moved to today.
It is showing me as the Organizer.

Had the user who manages the Resource try again to cancel or edit the meeting and again receive the same message.
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LVL 23

Expert Comment

by:Stacy Spear
ID: 24133322
Did you change the view? It doesn't show (From) as the organizer there. There is a From field and an Organizer field. Please change the view and see if Organizer is really empty.
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Author Comment

by:Admin_Stooge
ID: 24137525
When I follow your steps to add 'Organizer' to the Customize Current View, the only thing that it adds after I hit 'ok' is the 'from' field
0
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Author Comment

by:Admin_Stooge
ID: 24137552
I right clicked and choose 'Field Chooser' this time.
In the drop down menu I went to All Appointment Fields and dragged 'Organizer' to the column.
I now see 'Organizer' and its showing the correct information...this field is not empty
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LVL 23

Expert Comment

by:Stacy Spear
ID: 24138832
Ok, so that verifies that the actual appt is good, it is the profile or Outlook that is broken somehow.

I would try the following in order:

1. Create a new profile in the user's Outlook and see if they can now respond.
2. If not successful, repair their Outlook.
3. Uninstall, reboot, reinstall Outlook.
0
 

Author Comment

by:Admin_Stooge
ID: 24138935
1. Create a new profile in the user's Outlook and see if they can now respond.
-did that before but forgot to note that but will do it again

2. If not successful, repair their Outlook.
-what is the best way to complete this?

3. Uninstall, reboot, reinstall Outlook.
-if all else fails...
0
 
LVL 23

Expert Comment

by:Stacy Spear
ID: 24139029
On 1, I leave their old one and try a temp one first.

For 2, have them try it from a different machine. If the result is the same, 2 and 3 may be unnecessary, but I don't see how this could be Exchange involved in it.

2. Go to Add/Remove programs, then find Outlook (or Office) and then choose repair.
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Author Comment

by:Admin_Stooge
ID: 24141759
I'm able to open User's mailbox on my test mailbox and edit the appointment within the calendar with no errors.
Ran a repair against Office 2003 and still receiving errors.

Scheduling time with end user ASAP to remove Office or at least Outlook, Reboot and then re-install.
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LVL 23

Accepted Solution

by:
Stacy Spear earned 500 total points
ID: 24143060
Is it possible to have the actual user, or logon as the user, to do a full test? I do think it is Outlook, just like to be sure.
0
 

Author Comment

by:Admin_Stooge
ID: 24198905
darkstar3d

It seems that using Outlook 2003 to manage the Calendar could be the root issue here.
When testing on 2007 the user is able to perform the necessary task of declining meeting when needed.

The user is scheduled to be upgraded from Office 2003 to Office 2007 later in the week.

Thanks for your help
0

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