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Exchange Shared Mailbox Appointment Duplication

Posted on 2009-04-09
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Last Modified: 2012-05-06
One of our clients' office manager has shared access to her manager's mailbox. She has his mailbox listed under her favorites within Outlook.

When someone sends a calendar appointment request to her manager, it appears in his mailbox but it also appears in her inbox, too. This ONLY applies to appointment requests - not normal mail.

Can anyone explain why this is, and how to go about stopping it from happening?
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Question by:edz_pgt
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Expert Comment

by:zelron22
ID: 24107460
Is there a rule set up to forward meeting invites set up on the manager's mailbox?
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Author Comment

by:edz_pgt
ID: 24107470
Thanks for your suggestion but no, I don't think this customer uses rules like that.
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zelron22 earned 500 total points
ID: 24107565
What version of Exchange and Outlook?
And regardless of what you think, unless you're sure, you should to check it.  There are only a few ways to make something like this happen.  One is that people could be BCC'ing the assistant.  Another is that invites are getting forwarded.  If you have Exchange 2007 a transport rule could have been set up.

You can also check this thread regarding delegates.  http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_23811306.html

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Author Comment

by:edz_pgt
ID: 24108038
Thanks for the link. The delegate feature seems to be the cause of the issue. However, it does change the issue just slightly.
Removing her from the delegate list of the manager's mailbox stops these appointments arriving in her inbox but it also prevents her from sending email from the manager's mailbox.
Is there a way of solving this side effect or is that just the way it is?
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Assisted Solution

by:zelron22
zelron22 earned 500 total points
ID: 24108701
Here are instructions for "send-as"
http://msexchangeteam.com/archive/2005/01/07/348596.aspx

Here are instructions for "send on behalf" -- use the second part, the first is using delegates.
http://www.cryer.co.uk/brian/msexchange/exch_howto_grant_send_on_behalf_of.htm

If you have Exchange 2007, it's even easier.
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Author Closing Comment

by:edz_pgt
ID: 31568534
Thanks for your help today. :)
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Expert Comment

by:afyodorov
ID: 24965699
There is an option for Delegates to receive manager's meeting requests. Just a checkbox in the delegate setup (in Outlook, Tools/Options/Delegates)
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