Solved

Exchange Shared Mailbox Appointment Duplication

Posted on 2009-04-09
7
949 Views
Last Modified: 2012-05-06
One of our clients' office manager has shared access to her manager's mailbox. She has his mailbox listed under her favorites within Outlook.

When someone sends a calendar appointment request to her manager, it appears in his mailbox but it also appears in her inbox, too. This ONLY applies to appointment requests - not normal mail.

Can anyone explain why this is, and how to go about stopping it from happening?
0
Comment
Question by:edz_pgt
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 15

Expert Comment

by:zelron22
ID: 24107460
Is there a rule set up to forward meeting invites set up on the manager's mailbox?
0
 
LVL 1

Author Comment

by:edz_pgt
ID: 24107470
Thanks for your suggestion but no, I don't think this customer uses rules like that.
0
 
LVL 15

Accepted Solution

by:
zelron22 earned 500 total points
ID: 24107565
What version of Exchange and Outlook?
And regardless of what you think, unless you're sure, you should to check it.  There are only a few ways to make something like this happen.  One is that people could be BCC'ing the assistant.  Another is that invites are getting forwarded.  If you have Exchange 2007 a transport rule could have been set up.

You can also check this thread regarding delegates.  http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_23811306.html

0
Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

 
LVL 1

Author Comment

by:edz_pgt
ID: 24108038
Thanks for the link. The delegate feature seems to be the cause of the issue. However, it does change the issue just slightly.
Removing her from the delegate list of the manager's mailbox stops these appointments arriving in her inbox but it also prevents her from sending email from the manager's mailbox.
Is there a way of solving this side effect or is that just the way it is?
0
 
LVL 15

Assisted Solution

by:zelron22
zelron22 earned 500 total points
ID: 24108701
Here are instructions for "send-as"
http://msexchangeteam.com/archive/2005/01/07/348596.aspx

Here are instructions for "send on behalf" -- use the second part, the first is using delegates.
http://www.cryer.co.uk/brian/msexchange/exch_howto_grant_send_on_behalf_of.htm

If you have Exchange 2007, it's even easier.
0
 
LVL 1

Author Closing Comment

by:edz_pgt
ID: 31568534
Thanks for your help today. :)
0
 

Expert Comment

by:afyodorov
ID: 24965699
There is an option for Delegates to receive manager's meeting requests. Just a checkbox in the delegate setup (in Outlook, Tools/Options/Delegates)
0

Featured Post

Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data‚Ķ
This video discusses moving either the default database or any database to a new volume.

732 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question