Solved

Microsoft Certificate Request Error

Posted on 2009-04-09
3
304 Views
Last Modified: 2012-05-06
We have a very large domain and use certificates to authenticate users to the wireless network. The certificates are automatically generated and stored in the personal certificates store. We often have users that lose their certificate and are unable to request a new certificate using the certificate wizard. The error that returns is the certificate request failed. The file was not found. The only way we have found to correct this problem is to rename the user profile on the PC and have the user logon and create a new user profile. My question is does any one know of a better way to fix this problem? I have one user that this happens to frequently and I would like to avoid having to recreate a user profile.

I do not see any related errors in the event logs.

0
Comment
Question by:ramborabbit
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 5

Expert Comment

by:bRvO
ID: 24109205
Try creating a new account in AD for that user ?
0
 

Author Comment

by:ramborabbit
ID: 24151674
I don't think that is the problem since we can rename the local profile, let a new one create and then the user is able to get a certificate. There is something in the profile that is corrupted and I would like to find out what it is to fix that problem rather than create a new profile every time.
0
 

Accepted Solution

by:
ramborabbit earned 0 total points
ID: 24251639
I found the problem. The issue is a corrupt registry and the fix is to reset the registry hive for HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders using by exporting this key from a known working registry and importing this into the machine that is having the problem.

The attached file is the windows default. Save the file and rename it to the a .reg file and import it into the registry.


usershell.txt
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hallo! I guess almost every Windows Administrator must have got stumped with this question "Where does WINDOWS store a users cached credentials? Every user who had once logged onto a Server/Desktop while it was connected to the domain could sti…
Have you ever had a hard drive that you can't boot into, but need to change the registry? Here is the solution! This article guides you through accessing and editing a registry of a non-primary drive. To read registry information on a non-prim…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question