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Cisco SSL VPN with Terminal Server

Posted on 2009-04-09
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Last Modified: 2012-05-06
We have a Cisco ASA5520, we're running SSL VPNs.  We set this up because we needed a solution that people could connect to us and run Remote Desktop for a Windows 2003 Terminal server to access applications without installing anything on the PC they're on.  It works fine for some and for others it's a nightmare to get to work and some I can't think of anything else to try.  We have them disable pop-up blockers, disable fishing filter, they have to allow Cisco por forwarder control, there appears to be other java things they need to allow.  The one that gets some people is the Microsoft Terminal Services Client Control (redist), I can't seem to find a way to show them how to install/enable this.  That's one of my questions.  I also try to have them disable their virus scan, if they can.  Has anyone else had this much trouble getting Remote Desktop to work with this VPN type?  Most of these are XP people.  When it works on PCs, it works great, but getting some users who can't tell you if they have XP or Vista is hard.
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Question by:scrmcna
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7 Comments
 
LVL 16

Expert Comment

by:btassure
ID: 24108418
Is this using the Anyconnect client or clientless? What version of anyconnect? Are you installing it first or deploying when they log on from the ASA?
What ASA version are you running?
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Author Comment

by:scrmcna
ID: 24109306
The issues we're having would be with clientless.  The goal was to have contract employees the ability to access out application(s) without needing to have them install any software because they don't always use the same computer, would need it at home and at their office.  These are not our PCs so we were hoping to give them a web address and get them access to our terminal server.  It works for some and others have issues.  It works fine for me at home.
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LVL 16

Expert Comment

by:btassure
ID: 24137494
So have you managed to install the portal plugin for RDP and you cannot get some users to make it work?
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LVL 5

Author Comment

by:scrmcna
ID: 24137912
I think the issue is gettin this enabled or installed.Microsoft Terminal Services Client Control (redist).  Is there a link to download this or is there a setting in IE that I can say to enable to allow this to work?  These people are obviously remote, we don't have a "web ex" type system so I am not sure what exactly they're seeing or what they have for settings.  I just have to go by what they're telling me, where's it's hung.  
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Accepted Solution

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btassure earned 1500 total points
ID: 24138233
I just tried it and it does need the plugins to be enabled - enable Sun Java console (make sure they have the latest version of Java installed as well) and there should be another one for the TS client that disappears when they disconnect.
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LVL 5

Author Closing Comment

by:scrmcna
ID: 31568584
Your suggestions were helpful, and I did use them, however it didn't fully solve my issue.  What I found was easier was to set up application access and do RDP with it.  They don't seem to have to jump through so many hoops to get it working.
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