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Outlook Set Out outlook as default email is greyed out

Posted on 2009-04-09
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Last Modified: 2012-05-06
My office uses SBS 2003 with Microsoft Exchange and we use outlook for email.  We also have software installed on desktops that automatically sends email and needs to use Outlook Express as the email editor so it must be default..  One some desktops I can uncheck the "Make Outlook the default..." box and set Outlook Express as default and all is well (we get one popup saying the Outlook is not default, set to ignore and all is well.  On others the option in outlook is greyed out and express will not stay default.  I am an adminstrator and this is a problem in my desktop.  
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Question by:limobill
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19 Comments
 
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by:hartadmin
ID: 24108545
group policy setting maybe?
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Expert Comment

by:theras2000
ID: 24108568
How bout trying to go to Internet Options, Programs tab and set it in there?
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Expert Comment

by:war1
ID: 24108597
Hello limobill,

1. Right Click on Taskbar>Properties>StartMenu>Customize
which program is selected for E-Mail here?
it should be Outlook Express in your computer.

2. If no joy, double-click My Computer> Tools> Folder Options> File Types > select URL:Mailto Protocol> Advanced button > Open command > Edit button, examine/modify the "Application used to perform action"
box so it has the following value:
"C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE" /mailurl:%1

3. If no joy, use this Default Mail Utility for Windows XP
http://windowsxp.mvps.org/defaultmail.htm

Hope this helps!
war1
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Author Comment

by:limobill
ID: 24108732
I'm guessing its some sort of group policy.  War1, I've tried similar solutions to yours above but they don't hold.  Anyone have an idea as to where in group manager to look?
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by:hartadmin
ID: 24108957
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Author Comment

by:limobill
ID: 24109645
hartadmin.  I saw that one, but it is to set Outlook, not Outlook Express.  I also believe this permission must exist somewhere as it is a problem on some desktops and not other.
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by:hartadmin
ID: 24109659
are you using vista or XP?
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Author Comment

by:limobill
ID: 24109682
XP
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Expert Comment

by:hartadmin
ID: 24110066
Is it a certain group in the AD that cannot change it? Is it possible that they have Local Policies Setup on the clients that are having problems?
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Author Comment

by:limobill
ID: 24111072
I've tried everything.  The adminstrator account can't change it.  You can set outlook express in i.e 7... but as soon as you open outlook it takes over and I can't uncheck the stupid box!!  
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by:war1
ID: 24111096
Is there a group policy to make Outlook the default mail client?
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by:hartadmin
ID: 24111321
I am looking man.....

All of these problems indicate that OE is not properly configured as the
default email client on your computer. To be sure OE is the default mail
client, close OE, click Start | Run and
enter this command line, complete with quotes, spaces and the /reg switch:

"C:\Program Files\Outlook Express\msimn.exe" /reg

Of course change the path if you installed OE elsewhere.

Now click Start | Settings | Control Panel, double-click Internet Options,
then click on the Programs tab, and verify that OE is now the default email
client. (You can also get there from the IE Tools | Internet Options menu).
Then open OE and click Tools | Options, and at the bottom of the General
tab, verify that OE is set as the default. If it is, the "Make Default"
button will be grayed out. If not, click the button.]]

http://forum.soft32.com/win4/Outlook-express-default-email-program-default-mail-handler-ftopict208065.html
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Author Comment

by:limobill
ID: 24111352
I've done all of that.  As soon as I start Outlook it will revert to the default email.
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by:hartadmin
ID: 24111429
I can't find anything. All i can say is try uninstalling and reinstalling outlook. How many computers are you having problems with? Maybe try a repair of outlook? Did you push Microsoft office out over a network or did you do local installs on the computers with this symptom? Did you do anything different between all the computers?
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Expert Comment

by:hartadmin
ID: 24111441
Try creating a new profile as well and do it locally so you don't log on to the network and see what happens.
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Author Comment

by:limobill
ID: 24116090
Ok - we installed another new work station, with a seperate account and again Outlook is hijacking the system and resetting itself to default everytime it is opened.  The check box in Outlook is set as the defualt email client is checked but grayed out so it can't be unchecked.  If you close Outlook you can open Outlook Express and it will ask to be the default.  You can also change the settings in IE7 but as soon as Outlook is opened again it will be the default again.  I have an IT consultant looking at who is stumped.  The strange thing is that older work stations seem unaffected.  
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Expert Comment

by:hartadmin
ID: 24120518
You have one heck of an issue.... Let me mull it over this weekend and if I come up with anything I will let you know.
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Author Comment

by:limobill
ID: 24133530
Could this be changed by adding a policy on the server??
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Accepted Solution

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limobill earned 0 total points
ID: 24159549
This one will remain an mystery as to exactely what caused the problem.
-It was not a group policy as they were never loaded for Outlook.
-Doesn't matter what XP or Office service pack was installed.
I wiped a machine reinstalled Windows XP.  Rather than adding the new computer and using the browser serve\connectcomputer I just joined the domain.  I then installed Outlook 2003 manually from the server.  The server then pushed out the other stuff.    Don't know why, but that seemed to work fine.  
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