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Outlook crashes with a "Outlook has stopped working" message.

Posted on 2009-04-09
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Last Modified: 2012-05-06
In outlook, click on New Meeting Request, then click on Scheduling Assistant, select a name and click Required and OK.  Outlook crashes with a "Outlook has stopped working" message. We are also getting "Your out of office settings cannot be displayed, because the server is currently unavailable.  Try again later."

We are running SBS 2008 Server and our clients are all Office 2007 w Vista Business.
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Question by:sdetraff
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peakpeak earned 500 total points
ID: 24113606
First try this: Close Outlook, click Start->Run, type Outlook /cleanprofile
If that doesn't do the trick then recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook.
You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here (XP):
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
(Vista: C:\Users\{username}\AppData\Roaming\Microsoft\Outlook)
If you do not know how to recreate a profile: http://www.howto-outlook.com/faq/newprofile.htm
After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.
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Author Closing Comment

by:sdetraff
ID: 31568612
Thanks its the close match.
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