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Windows Server 2003 SBS shutting down almost every night at same time

Posted on 2009-04-09
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Last Modified: 2012-05-06
Hello Experts-

I have a server that is shutting down at the same time, but every once in awhile will skip a night.  In the event log there is nothing that leads up to this event.  Everything seems normal, then all of a sudden I get an event 6008 that server unexpectedly shut down at 8:14:45 usually within about 10 seconds of the same time.

Server info:
HP Proliant ML350 G4p
2gb Ram
Plenty of Hard drive space
Windows Server 2003 SBS

The only other caveat is the server is running it's backup at this time, and like I mentioned before the event log has no clues leading up to this.  I have read some other posts mentioning issues with HP Servers and shutdowns, but I am leaning towards UPS? Server Hardware?  Something happening in the backup?

Any help would be greatly appreciated..
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Question by:pbaee
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4 Comments
 
LVL 8

Expert Comment

by:MrMintanet
ID: 24109042
What do you use for the backup solution?
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LVL 88

Expert Comment

by:rindi
ID: 24109080
Did you check the backup logs? Often when the backup tries to access corrupt files or files that have a virus, this can cause the server to crash. Scan your server for malware, run a chkdsk /x on all drive letters (needs a reboot and can take very long to boot back up depending on the disk size and the number of errors it finds and repairs, so plan enough downtime).
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LVL 6

Expert Comment

by:bcoyxp
ID: 24114170
hi,

based on the informations you've given, the server shuts almost at the same time as the back-up starts-up. in this case, on the event that the back-up starts, the server may have become idle for a (longer) time. if it so, this could have triggered the Hardware's ASR (Automatic Server Recovery) which is a built-in mechanisms on HP servers. ASR will be triggered if the server hardware senses that a service is idle or hanging.

ASR can be accessed thru BIOS or on the HP Management homepage.

Try to disable the ASR from those options.
if ASR is disabled and the problem still persist, (at least) this time, the server will eventually not be forced to shut down and events shall be recorded thru logs and you will be able to see the difference.

you may also see the Server's HP IML logs (featured also in HP management homepage).

hope this helps.

Regards,
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Accepted Solution

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pbaee earned 0 total points
ID: 24561853
We first thought it was the UPS but after replacing the batteries and running tests, the UPS passed.   We still were having the problem.  We replaced the UPS and all is well.  So much for installing a "Smart UPS".  Issued solved.  
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