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How does this Blackberry newbie get Blackberry, GoDaddy webmail, Mac to work together?

Posted on 2009-04-09
Medium Priority
Last Modified: 2012-05-06
Been wanting a Blackberry for some time, and finally bought first one yesterday. But adding my godaddy email account to BB appears to have deleted everything existing in my GoDaddy webmail boxes. (A thousand or so messages in inbox (yes, my bad there!), plus another thousand or so in assorted folders I had set up)

GoDaddy's response to my (*panicked*!!) email was that they could restore using one of their nightly backups. I'd lose only whatever was received the day of the "incident" (yesterday). Ok, I can live with that. Chalk it up to having been a bonehead about the way I do  email.

But I'm still apprehensive.  Part of GoDaddy's  explanation scares me. They say, "It appears that your Blackberry was not set to leave the messages on the server, and may have summarily deleted them the first time it connected. The reason you saw 'ghost' links to messages that did not exist anymore was because you were viewing a cached version of your Inbox. [When I first tried accessing my email on my laptop about 6 hours post-Blackberry signup, it looked like I had everything, but clicking on anything from before gave me a "no longer there" type dialogue.]  Once you actually logged out and back in, it was not cached anymore, and displayed the result of the Blackberry's connection; an empty inbox."

I haven't done the restore with GoDaddy yet because I worry about what happens on my BB when several thousand new emails appear.

If I go and restore the mail with Go Daddy, What happens on the BB? Crash and burn? (I actually expressed apprehension about this possib. when the USCellular clerk offered to help me set up one of my email accounts on the blackberry yesterday, but went ahead when he reassured me that the BB would only be get the messages coming in after the BB set up. (itself perhaps a mistake, I know, but what can I say. I wanted to get up and using the BB ASAP_.

On other hand, if I delete the blackberry account first, then have Godaddy restore, what's to stop the whole thing from happening again when I add the BB account again?

Or am I just stuck not being able to access this account (the one I use most often) on the Blackberry?

When I go to the BB account site (uscellular.blackberry.com), I can't find any way to choose a "leave on server" option. And there was no such option given when I and the clerk set up the account the first time, either.

Based on what little help is on the uscellular.blackberry.com site, the  only place I could see that option coming up would be if I were using an Outlook account. (GoDaddy's online help also talks about Outlook accounts.) But I work on a Mac, and I have never used outlook. And frankly, if I have to go to outlook to get the BB to work, I'm not going to be a happy camper at all.

Also wasn't sure whether Blackberry really has a "take off server" option anyway.  My pre-purchase research said, I though, that blackberry just allowed you to access what was on other email accounts via the phone, not that it actually downloaded the stuff a la Eudora or another email client.

Can Blackberry/GoDaddy/Mac combination work, or have I just bought a really expensive phone to something I can't do, i.e. read my godaddy email?

Sorry to be so longwinded. But as the subject line says, I'm a newbie.  Confused, and I don't know how to separate the questions.

Any suggestions are much appreciated.

Many thanks.
Question by:IterativeListener
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LVL 63

Accepted Solution

SysExpert earned 750 total points
ID: 24111083
1) I would backup your Godady mail to a locl account via POP3 or IMAP with leave on server option.

2) Check the options for email on the BB device. It should have a similar setting, but may be version dependent.

Read the documentation on the CD that came on ALL of the email settings !!

I hope this helps !
LVL 20

Assisted Solution

jdera earned 750 total points
ID: 24112745

Author Closing Comment

ID: 31568627
Thanks for helping!

Author Comment

ID: 24124308
1. It took a couple days, but I finally got all but the messages of the day of the "incident" back from GoDaddy.  It took me awhile to get everything backed up to local account for harddrive -- from now on, I'm not going to bother with the webmail interface.

2.  The main BB documentation unfortunately is on a windows CD, and not readable on my Windows-less mac.Some of the stuff on the link jdera provided went over the head of this newbie, but put it together with SysExpert's advice, and I think I'm set now.  (Until the next newbie crisis, anyway. :) )

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