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No Free/Busy Information Could be Retrieved

Posted on 2009-04-09
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Last Modified: 2012-05-06
We are having a problem viewing  the Free/Busy schedule of other users calendars when creating new a appointment.  This is something that used to work.  The error we receive is "No Free/Busy Information Could be Retrieved" when trying to view other users calendar schedule.  I am not aware of any time frame when it stopped working.
This is a child domain site  that we are browsing the calendars and viewing.  Attached is a screen shot.  Any help would be appreciated.

- Exchange 2003 SP1
- Windows Server 2003
- Outlook 2007 Client

No-Free-Busy-Info-Error.doc
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Question by:kepro
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LVL 10

Expert Comment

by:Madjax
ID: 24113933
Hi
Try start Outlook with /cleanfreebusy switch. START > Run > Outlook.exe /cleanfreebusy
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Author Comment

by:kepro
ID: 24115086
Sorry, that was the first thing I tried.  I think this is more related to the Exchange server rather than the Outlook client.
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LVL 10

Expert Comment

by:Madjax
ID: 24122367
If your Outlook uses cached mode....try take that off for a bit and see if that is the cause
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Author Comment

by:kepro
ID: 24125855
Madjax,

Would you suggest taking off Cached mode on both client sides?

Thanks,
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LVL 10

Expert Comment

by:Madjax
ID: 24128231
Yes, all that get this error should try take off cached mode. If it works after doing so, then re-create the OST-file or make a new Outlook profile.
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Accepted Solution

by:
kepro earned 0 total points
ID: 24220288
Needed to take up with MS there was some other work that was done to the Public Folder store that may be related to this.  
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